Summary
Overview
Work History
Education
Skills
Websites
Dates
Interests
Timeline
Generic

ELIZABETH HERNDON

Burleson,TX

Summary

Professional with a focus on network operations and technical support. Skilled in troubleshooting, system maintenance, and network security. Strong emphasis on team collaboration and adaptability. Known for delivering reliable solutions and ensuring seamless communication infrastructure. Proficient in using various network management tools and protocols.

Overview

27
27
years of professional experience

Work History

Network Center Technician

AT&T
02.1998 - Current
  • Troubleshot and resolved complex technical problems related to networks and systems
  • Communicated technical information in easily understood terms to non-technical individuals
  • Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness
  • Maintained positive working relationship with fellow staff and management
  • Recognized by management for providing exceptional customer service
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Worked with cross-functional teams to achieve goals
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Ensured compliance with all applicable laws and regulations regarding data protection and privacy

Education

Bachelor of Science - Communiucation

Tarleton State University
Fort Worth, TX
12.2024

Skills

  • Preventive Maintenance
  • Failure Resolution
  • Diagnostic Testing
  • Fault Isolation
  • Root Cause Analysis
  • Support Services
  • Call Triaging
  • Network troubleshooting
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Excellent multitasking
  • Critical thinking

Dates

02/1998, Current, 12/2024

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Volunteer Work
  • Advocacy Campaigns
  • I enjoy helping others and giving back to the community
  • Personal Development and Self-Improvement

Timeline

Network Center Technician

AT&T
02.1998 - Current

Bachelor of Science - Communiucation

Tarleton State University

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ELIZABETH HERNDON