Summary
Overview
Work History
Education
Skills
References
Timeline
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Elizabeth Herndon

DALLAS,TX

Summary

Knowledgeable NOC technician bringing over 25 years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.

Overview

26
26
years of professional experience

Work History

Network Center Technician

AT&T
DALLAS, Texas
02.1998 - Current
  • Troubleshot and resolved complex technical problems related to networks and systems.
  • Communicated technical information in easily understood terms to non-technical individuals.
  • Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
  • Maintained positive working relationship with fellow staff and management.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Bachelor of Arts - Communiucation

Tarleton State University
Fort Worth, TX
12-2024

Skills

  • Preventive Maintenance
  • Failure Resolution
  • Diagnostic Testing
  • Fault Isolation
  • Root Cause Analysis
  • Support Services
  • Call Triaging

References

References available upon request.

Timeline

Network Center Technician

AT&T
02.1998 - Current

Bachelor of Arts - Communiucation

Tarleton State University

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Elizabeth Herndon