- Strategy Games
- Reading
- I enjoy cooking for friends and family gatherings
MICHAEL STEWART
Dallas,TX
Summary
Experienced Network Center Technician with over 25 years of experience maintaining large telecommunications networks for business and governmental organizations. Proven ability to efficiently resolve complex voice and data issues, reducing Mean Time to Repair (MTTR) and limiting downtime leading to higher service availability for our clients.
Overview
25
25
years of professional experience
Work History
Network Center Technician
AT&T
06.2000 - Current
- Utilize advanced network monitoring software and diagnostic tools to identify faults, connectivity issues, and service-impacting conditions.
- Collaborate with the central office and field technicians to repair or replace cable facilities, network switches, and terminating equipment.
- Work closely with customer technicians and third-party vendors to troubleshoot and maintain connectivity through points of demarcation.
- Escalate outages to local exchange carriers, interexchange carriers, tiered support groups, and specialized teams for cooperative testing and resolution.
- Document incidents, troubleshooting steps, and resolutions in ticketing systems, contributing to improved processes, and a more robust knowledge base.
- Enhanced team productivity by sharing knowledge, skills, and experiences through mentoring initiatives or informal training sessions.
Education
Bachelor of Arts - Electrical Engineering Technology
Prairie View A&M University
Prairie View, TXSkills
- Network monitoring
- Fault diagnosis
- Cable installation
- Network configuration
- Network troubleshooting
- Switch configuration
- Service restoration
- Customer support
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Active listening
Interests
Timeline
Network Center Technician
AT&T
06.2000 - Current
Bachelor of Arts - Electrical Engineering Technology
Prairie View A&M University