- Drawing
Robert Concklin
Customer Service Representative
San Antonio,Texas
Summary
Highly experienced Production Specialist known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Highly adaptable to different working environments and dependable when multi-tasking or on a tight schedule.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Park Supervisor
Blue Hole Regional Park
Wimberley , TX
2022.06 - Current
- Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.
- Instructed team members in grounds keeping practices, lawn cultivation, pruning and grounds design.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Managed supply inventory and assigned replenishment to team members.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Administered first aid to visitors suffering from falls and minor injuries and contacted paramedics for hospital transport in serious cases.
- Interacted with over 250 customers per shift, and managed over 40 calls per day, providing detailed information in response to customer inquires.
Sales Associate & Customer Service Representative
High School Achievements
San Antonio , Texas
2022.03 - 2022.05
- On-site team leader for sales and delivery events
- Actively listened to customer requests, confirming full understanding before addressing concerns
- Tabulated and systemized inventory and purchase orders
- Designed graphic art for sales apparel and school advertising
- Increased customer satisfaction by resolving product or service issues
- Traveled across South Texas for delivery and sales events
- Responded to over 80 emails per day, while also answering over 100 phone calls, and providing in-store service to customers.
Heat Press Operator and Screen Printer
Mugsby
San Marcos , Texas
2021.03 - 2022.02
- Inspected printed products for clarity, color accuracy and conformance to provided specifications.
- Logged, trafficked and updated projects in job management software.
- Used coordination and planning skills to achieve results according to schedule
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork
- Printed over 130 shirts per day on a manual press, keeping up with due dates, and managing time based around the difficulty of assignments.
Customer Service Representative
High School Achievements
San Antonio , Texas
2020.02 - 2021.02
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered hundreds of phone calls and emails on a daily basis
Education
Bachelor of Arts - Studio Arts
Texas State University
San Marcos, TX 2015.08 - 2019.12
Skills
- Problem-solving skills
Additional Information
I'm a traditional artist from San Antonio, and a die hard Spurs fan! I am passionate and hard working, light-hearted and easy going, and generally try to be uplifting and positive. I go out of my way to deliver excellent service to customers, and have seen multiple testaments thanking me personally when answering emails on a business account.
Interests
- Photography
- Soccer
- Fitness
Timeline
Park Supervisor
Blue Hole Regional Park
2022.06 - Current
Sales Associate & Customer Service Representative
High School Achievements
2022.03 - 2022.05
Heat Press Operator and Screen Printer
Mugsby
2021.03 - 2022.02
Customer Service Representative
High School Achievements
2020.02 - 2021.02
Bachelor of Arts - Studio Arts
Texas State University
2015.08 - 2019.12
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