Robert Connor Commings
Dublin,OH
Summary
Dynamic operations professional adept at optimizing workflows and enhancing customer experiences. Skilled in many applications and analytical thinking, I successfully streamlined processes, improved service levels, and fostered team collaboration, driving efficiency and satisfaction across customer service operations and client relationships.
Overview
7
7
years of professional experience
Work History
Account Coordinator
AssuredPartners
Columbus, Ohio
11.2024 - Current
- Streamlined account documentation, ensuring organized records for client accounts.
- Assisted in proposal and presentation preparation for prospective clients.
- Communicated with carrier partners to ensure accuracy regarding client policies.
- Generated team and company-wide reports that detail the present and future outlook of operations.
Real Time Intraday Operations Coordinator
BarkBox
Columbus, OH
01.2024 - 04.2024
- Assisted in overseeing and managing BarkBox's 300+ customer service representatives
- Optimized workforce distribution by analyzing current and historical data trends in real time
- Monitored daily CRM queues and coached CX representatives for improvement
- Reviewed and maintained service level agreements to address performance and adjust staffing as necessary
- Collaborated with senior level management to address performance gaps
Operations Coordinator
BarkBox
Columbus, OH
01.2022 - 01.2024
- Streamlined workflows by introducing automation tools and software solutions across BarkBox systems and platforms
- Assisted in implementing quality control measures to ensure accurate data and reporting
- Facilitated migration of 300+ customer service representatives to a brand new CRM platform
- Implemented plans to fulfill hardware and software adherence across BarkBox's landscape
- Created, owned, and managed the entirety of BarkBox's AQ pages
Wellness Advisor/Per Support
BarkBox
Columbus, OH
02.2021 - 01.2022
- Provided initial point of contact for onboarding and subscription processes with new and current BarkBox customers
- Created comprehensive subscription plans and pricing for prospective customers
- Fulfilled customer requests, questions, and comments through multiple live channels by effective communication
- Managed and adapted between multiple software platforms
- Guided BarkBox team members daily to improve customer relations by answering urgent questions, assisting with action items, and providing expert recommendations
Logistics Coordinator
BarkBox
Columbus, OH
09.2020 - 02.2021
- Assisted in improving supply chain efficiency by optimizing shipping schedules and delivery routes
- Conducted regular audits of warehouse operations to ensure quality standards and minimize errors
- Tracked orders and notified customers of order status or potential delays
Sales Associate/Customer Service Representative
Magnetic Springs
Columbus, OH
06.2020 - 09.2020
- Increased sales revenue by building strong rapport with current and prospective clients
- Ensured customer satisfaction and education by instilling current and future delivery expectations
- Evaluated customer requests and recommended products based on their needs and inventory knowledge
- Mediated between customers and logistics department regarding order status
Membership Sales Coordinator
Wedgewood Golf & Country Club
Columbus, OH
03.2019 - 03.2020
- Assessed client goals and recommended custom membership
- Provided the clients needs to the appropriate trainer to build a comprehensive training program
- Educated and encouraged clients about specialized training classes offered
- Maintained training facility to comply with OSHA standards and requirements
Education
High School Diploma -
Hilliard Davidson High School
Hilliard, OH05.2013
Skills
- Google Sheets
- Google Docs
- Google Calendar
- Google Drive
- Google Meet
- Excel
- Sagitta
- ImageRight
- Zendesk
- Gladly
- Quiq
- HubSpot
- Slack
- Tableau
- MaestroQA
- Medallia
- Mondaycom
- Adaptable and Flexible
- Task Prioritization
- Analytical Thinking
- Attention to Detail
Related Skills
Google Sheets, Google Docs, Google Calendar, Google Drive, Google Meet, Zendesk, Gladly, Quiq, HubSpot, Slack, Tableau, MaestroQA, Medallia, Monday.com, Adaptable and Flexible, Task Prioritization, Analytical Thinking, Attention to Detail
Timeline
Account Coordinator
AssuredPartners
11.2024 - Current
Real Time Intraday Operations Coordinator
BarkBox
01.2024 - 04.2024
Operations Coordinator
BarkBox
01.2022 - 01.2024
Wellness Advisor/Per Support
BarkBox
02.2021 - 01.2022
Logistics Coordinator
BarkBox
09.2020 - 02.2021
Sales Associate/Customer Service Representative
Magnetic Springs
06.2020 - 09.2020
Membership Sales Coordinator
Wedgewood Golf & Country Club
03.2019 - 03.2020
High School Diploma -
Hilliard Davidson High School