Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Formulated policies and procedures to streamline operations.
Service Director
Curry Chevrolet
03.1994 - 03.2014
Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
Shop Foreman
Curry Chevrolet
08.1992 - 03.1994
Used hand and power tools, equipment, and instruments accurately.
Oversaw maintenance and repair of shop equipment.
Trained and coached employees to improve performance and skills.
Verified safe and proper operation of wide range of power tools, equipment and instruments.