Robert Cosme

• Provides leadership and work as part of team to support overall clients systems customer satisfaction and improve overall team performance
• Provide feedback and recommendations to manager on ways company can improve
• Delivered prompt service to prioritize customer needs
• Updated account information to maintain customer records
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
• Responded proactively and positively to rapid change
• Followed up with customers about resolved issues to maintain high standards of customer service

• Collaborated with other departments to optimize production workflows.
• Inspected products and machines to maintain quality and efficiency.
• Adjusted machines to increase productivity for runs.
• Assembled products according to changing daily work orders and specific customer needs.
• Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
• Set up and ran machinery to produce exceptional products for industrial needs.
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime
• Detected and repaired machinery faults using electrical and manual testing methods
• Repaired and replaced pumps, valves and motors
• Rewired and replaced faulty electrical components in equipment
• Safely and effectively handled wide range of cleaning products and solutions
• Wrote and revised maintenance procedures

• Be willing to work with coworkers as team to get job task completed
• Complete rework on products rejected by quality inspection and works with other production areas and cell leaders as necessary
• Develop and implement improvements to manufacturing processes that have direct positive effects on production , quality and safety
• Work with maintenance staff to maintain safe and functional work environment maintenance issue
• Work with production engineer and facilities manager to trouble shoot maintenance issues
• Operated machining equipment safely with team of operators
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
• Maintained organized work area by cleaning and removing hazards
• Inspected products and machines to maintain quality and efficiency
• Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products
• Investigated processing errors and malfunctions, resolving issues with minor machine repairs

Worked with Retail Store’s Operation Manager to develop of market trends in the retail industry and new ideas

• When disciplinary issues arise,you’ll assist area manager in finding effective solutions
• Responsible for recruitment,training,development and succession of high performing, results driven
• Associates and Management
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
• Implemented innovative programs to increase employee loyalty and reduce turnover
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings
• Implemented business strategies, increasing revenue and effectively targeting new markets