Samantha Posey
Lubbock,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the financial/accouting industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wells Fargo
Lubbock
03.2019 - Current
- In my role as a telephone banker at Wells Fargo for the past six years, I have gained significant experience in managing customer accounts and providing expert insights in banking services
- I excel in clarifying account details and addressing customer inquiries, engaging in daily interactions with a wide array of individuals.
Tech Support Agent
Suddenlink Communications
Lubbock
07.2017 - 03.2019
- Answering phones, Quick problem solving
- Customer service and friendliness
- Keep customers calm and happy.
Bio Lab Tech
CNR
Loop
10.2016 - 03.2017
Cashier
Burger King
Brownfield
01.2013 - 02.2016
- Responsibilities include cooking, cleaning, and customer service
- Accomplishments include learning how to work under pressure at a very fast pace.
Education
Associate Of Applied Business - Business Administration Specializing in Accouting
DeVry University
ChicagoSkills
- Customer Care (10 years)
- Sales (3 years)
- Microsoft Office (10 years)
- Accounting (1 year)
- Experience with Excel spreadsheet
- Strong understanding of financial
- Team building skills
- Leadership knowledge
- Strong problem-solving abilities
- Great communication skills
- Detail-oriented
- Prioritizing accuracy
- Prioritizing tasks in a fast-paced environment
Certification
Driver's License, 02/01/22, 02/01/26
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Wells Fargo
03.2019 - Current
Tech Support Agent
Suddenlink Communications
07.2017 - 03.2019
Bio Lab Tech
CNR
10.2016 - 03.2017
Cashier
Burger King
01.2013 - 02.2016
Associate Of Applied Business - Business Administration Specializing in Accouting
DeVry University