Summary
Overview
Work History
Education
Skills
Certification
Special Projects
Timeline
Generic

Robert Cox

Durham,NC

Summary

Results-driven and versatile professional with a strong background in general management. Proven ability to optimize operations, drive revenue growth, and lead high-performing teams. Skilled in strategic planning, customer service, relationship building and sales, with a knack for developing strategic partnerships to enhance brand visibility. Seeking opportunities to leverage leadership acumen, operational expertise, and commitment to excellence in project management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

TITLE Boxing Club - Raleigh
02.2018 - Current
  • Oversee all aspects of club operations, including facility management, supervision, customer service, and sales
  • Developed and implemented strategic plans to drive revenue growth (13% and 8% growth YoY in 2022/23)
  • Currently leads a team of 11 employees, providing training, coaching, and performance-based feedback to optimize team performance
  • Utilize ClubReady and iKizemet business management software(s) to streamline internal processes, track and resolve member account changes/requests, and marketing automation
  • Developed strategic partnerships with local businesses and corporations to establish collaborative relationships and secure discounted services for their employees, enhancing brand visibility and engagement (Secured partnerships with RTI, Railinc, and IQvia 2020-23)
  • Collaborated with corporate headquarters to share best practices, implement new programs, and evaluate key performance indicators such as including member attrition, lead to member conversion % and revenue per member (Top 10 in Region 103)

Junior Team Lead

TiVo
07.2015 - 01.2018
  • Administration oversaw the creation and publishing of relevant, high-quality cable television content for TiVo's Skip function.
  • Quality assurance testing was performed to identify and fix any bugs, ensure stability, and optimize the performance of TiVo Bolt's "Skip" function.
  • Document and submit daily metadata defect/enhancement report.
  • Collaborate with cross-functional operations team to understand, review, test, troubleshoot and finalize metadata for the consumer video discovery platform.
  • Create weekly progress reports to assure quality content and tagger productivity.

Education

Bachelor of Science - Exercise Science

North Carolina Central University
Durham, NC
12.2015

Skills

  • Agile Project Management
  • Asana
  • Conflict and Risk Assessment
  • Cross-Functional Collaboration
  • Financial Analysis and Budgeting
  • Impeccable Client Service
  • Microsoft Office (Outlook, MS Office Suites, Excel)
  • Resource Utilization
  • Schedule Management
  • Scrum Methodologies and Framework
  • Staffing
  • Team Building

Certification

  • Google Professional Certificate: Project Management - Jul. 23'
  • Scrum Foundation Professional Certificate - Jul. 23'
  • Strategic Leadership and Management Specialization - Sept. 23'
  • Agile with Atlassian Jira - Jun. 23'

Special Projects

NCDHHS - Led a special project focused on establishing a partnership with the NC Dept. of Disability Determination Services and their employees, successfully negotiating and fostering a comprehensive deal. This initiative aimed to afford exclusive benefits and discounted services to over 250 NCDHHS employees. (Apr. 23’)


Damsel in Defense - Organized and executed a ladies self-defense seminar, aiming to empower participants with essential self-defense techniques and strategies. Provided a safe and supportive environment for 20+ attendees to learn practical skills, boosting their confidence and personal safety awareness. (Dec. 22’)



Timeline

General Manager

TITLE Boxing Club - Raleigh
02.2018 - Current

Junior Team Lead

TiVo
07.2015 - 01.2018

Bachelor of Science - Exercise Science

North Carolina Central University

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Robert Cox