Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Cox

Norfolk,VA

Summary

Dynamic professional with a proven track record at Atrium Hospitality, excelling in scheduling and planning while supervising housekeeping operations. Skilled in recruitment and hiring, I enhanced team performance through effective training. Committed to health and safety, I implemented inventory management procedures that significantly reduced waste, ensuring exceptional guest satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Houseman Supervisor

Atrium Hospitality
09.2022 - 06.2025
  • Supervised daily operations of housekeeping staff, ensuring adherence to cleanliness standards and protocols.
  • Coordinated training sessions for new houseman staff, enhancing team performance and service quality.
  • Implemented inventory management procedures, optimizing supply usage and reducing waste.
  • Conducted regular inspections of guest rooms and common areas, maintaining high levels of guest satisfaction.

Customer Financial Services Representative

TRG IBEX Global
10.2021 - 08.2022
  • Processed customer inquiries regarding account balances and payment options.
  • Resolved billing discrepancies, ensuring accurate financial records.
  • Provided guidance on financial products, enhancing customer understanding and satisfaction.
  • Collaborated with team members to improve operational workflows and efficiency.

Family Associate Sales

Family Dallor
02.2019 - 09.2020
  • Facilitated family engagement activities to strengthen relationships and support community involvement.
  • Coordinated resources and referrals for families seeking assistance with social services and education.
  • Conducted assessments to identify family needs, ensuring tailored support solutions were implemented.
  • Developed and maintained relationships with local organizations to enhance service offerings for families.

Education

Associate of Arts - Counseling Psychology

Tidewater Community College
Norfolk, VA
01-1999

Kempsville High School
Virginia Beach, VA
06-1977

Skills

  • Scheduling and planning
  • Health and safety
  • Housekeeping
  • Recruitment and hiring

Certification

Food Handle Certicate

Timeline

Houseman Supervisor

Atrium Hospitality
09.2022 - 06.2025

Customer Financial Services Representative

TRG IBEX Global
10.2021 - 08.2022

Family Associate Sales

Family Dallor
02.2019 - 09.2020

Associate of Arts - Counseling Psychology

Tidewater Community College

Kempsville High School

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Robert Cox