Summary
Overview
Work History
Education
Skills
Timeline
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Robert Criss III

Atlanta,GA

Summary

Enthusiastic and result oriented sales representative with 5+ years of experience in the sales industry. Demonstrated ability to build strong relationships with customers and stakeholders. Proven track record of delivering the highest quality strategic solutions to resolve challenges and propel business growth. Professional success is complemented by innovation, proven leadership capabilities, team- oriented mindset, and collaboration. Motivated to learn, grow, and excel in the sales industry.

Overview

11
11
years of professional experience

Work History

INTERNET SALES TECHNICIAN

AT&T
Atlanta, GA
01.2024 - Current
  • Assisted in the design of new products or modifications to existing products for improved performance.
  • Improved business objective for internet sales by 15% with a customer satisfaction rate of 95%.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Provided technical support services to customers via phone or email communication.
  • Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.

Lead 911 Dispatcher

Puckett EMS
Marietta, GA
01.2017 - 06.2023
  • Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
  • Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
  • Created reports documenting daily operations, including incident logs and follow up investigations.

Store Manager

Payless Shoes
Atlanta, GA
01.2013 - 02.2015
  • Manged 3 store locations with 10 employee to maximize sales and profitability.
  • Improve store business objective by 40% while implementing efficient systems to aid in customer satisfaction.
  • Trained and mentored associates to teach daily tasks and procedures while monitoring employee performance and identified performance gaps for corrective action.
  • Identified and initiated opportunities for cost savings through waste reduction initiatives and developed relationships with suppliers to negotiate better prices.

Education

Human Resources in Business Management -

Chattahoochee Technical College
Marietta, GA
01-2001

Skills

  • Business Development And Planning
  • Revenue Generation
  • Analytical Thinking
  • Data Retrieval Systems
  • Recordkeeping
  • Interpersonal Communication

Timeline

INTERNET SALES TECHNICIAN

AT&T
01.2024 - Current

Lead 911 Dispatcher

Puckett EMS
01.2017 - 06.2023

Store Manager

Payless Shoes
01.2013 - 02.2015

Human Resources in Business Management -

Chattahoochee Technical College

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Robert Criss III