Robert Cruz
Titusville
Summary
Dynamic and detail-oriented professional with experience at FedEx, excelling in package handling and warehouse safety. Proven ability to collaborate effectively in fast-paced environments while maintaining high standards of accuracy. Skilled in truck loading and material storage, with a strong commitment to team success and safety compliance.
Hardworking Package Handler with more than 2 years in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities.
Overview
30
30
years of professional experience
Work History
Package Handler
FedEx
01.2024 - Current
- Used hand-held scanners to accurately track package movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Prepared Carts and pallets of boxes for easy transportation into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed verbal and written instructions to properly move and ship products.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Followed safety regulations to maintain safe work environment.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
Theatre Usher
Regal Waterford Lakes
11.2023 - 11.2024
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Provided information about current and future events at facility.
- Sold admission, processed payments, and issued tickets.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Assisted patrons with seating by giving directions and lighting paths.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Maintained professional demeanor to represent venue and create positive impression.
- Maintained clean and organized venue to create pleasant experience for guests.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Handled crowd control to maintain order and prevent overcrowding.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Monitored events to identify potential problems and minimize disruptions.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Worked with other staff members to facilitate smooth flow of operations.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
Sales Associate
Verizon
06.1996 - 09.2018
- Maintained strong call control to keep customers focused on sales offerings.
- Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
- Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
- Escalated dissatisfied customers to management to maintain focus on achieving sales targets.
- Led customers through smooth sales processes.
- Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
- Guided customers through plan selection by explaining benefits, costs, and restrictions of each option.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily and weekly sales reporting using assigned tools.
- Built relationships with customers using strong persuasion and active listening skills.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Asked pertinent questions to understand customer requirements.
Education
High School Diploma -
Yonkers High
Yonkers, NY06-1986
Skills
- Truck loading
- Pallet building
- Product packing
- Material storage
- Heavy lifting
- OSHA compliant
- Product sealing
- Hand truck operation
- Packaging
- Package scanning
- Warehouse safety
- Fragile item handling
- Pallet jack operation
- Package unloading
- Loading and unloading
- Skid building
- Package loading
- Team collaboration
- Truck loading and unloading
- Material stacking
Timeline
Package Handler
FedEx
01.2024 - Current
Theatre Usher
Regal Waterford Lakes
11.2023 - 11.2024
Sales Associate
Verizon
06.1996 - 09.2018
High School Diploma -
Yonkers High