Robert Cuoco

ADDITIONAL ACCOUNTABILITIES

Responsibilities:

• Monitor daily workflow and assign tasks to ensure timely and accurate processing.
• Provide coaching, training, and support to team members to enhance performance and knowledge.
• Serve as the first point of escalation for operational issues and resolve or escalate as needed.
• Ensure adherence to internal policies and regulatory requirements.
• Assist in developing and updating standard operating procedures (SOPs).
• Collaborate with the Operations Support Manager to identify process improvements and implement solutions.
• Support audits and reporting by maintaining accurate records and documentation.
• Participate in team meetings and contribute to departmental goals and initiatives.
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  Performs special projects, and additional duties and responsibilities as required.
• Perform quality control checks on completed work to ensure accuracy and compliance.
• Assist with onboarding and training of new team members.
• Support special projects and initiatives as assigned by management.
• Maintain a strong understanding of systems, tools, and procedures used in daily operations.
• Promote a positive and collaborative team environment.

• Oversaw all branch operations, ensured the branch is operating in compliance with Federal and State banking requirements, and all organizational policies and procedures.
• Oversaw the daily activities of all branch employees; delegated daily work, created weekly work schedules and conducted training sessions with the staff.
• Addressed disciplinary matters, policy violations, and prepared performance reviews.
• Worked with the Branch Manager and the Regional Management Team to identify employees for promotional opportunities.
• Initiated job requisitions with appropriate approval, sources, interviews, and recommended individuals for hire.
• Attended local job fairs in accordance with Bank guidelines.
• Supervised and performed branch self-audits and reports, including Monthly Report of Proof.
• Exercised discretion to authorize transactions, approved new account openings, wire transfers, and fee refunds. Provided overrides and approvals.
• Maintain Branch appearance and manage Branch records and files.
• Formerly New York Community Bank

• Oversaw Financial Services Associates in their daily duties, provided assistance and guidance, to ensure transactions were processed accurately and efficiently.
• Worked closely with Assistant Branch Manager and Branch Manager to fulfill daily Branch requirements and to improve Branch performance.
• Monitored and facilitated all monetary transactions following bank policies. Assisted in the monthly scheduling of branch employees.
• Provided excellent customer service to existing and prospective clients.
• Efficiently opened and closed the branch daily.
• Supervised a staff of 12 Financial Services Associates.
• Member of the Branch leadership team that received a “no exceptions” on the branch audit. Worked as a liaison between branches in our region at the request of Regional Management during our bank wide conversion to Fiserv DNA.
• Granted credentials to assist customers with online banking to alleviate some of the volume that customer service was experiencing at that time at the request of the Regional Management team.

• Responsible for the overall supervision of the bank tellers, providing leadership and assisted in their development.
• Assisted in performance evaluations and handled disciplinary matters.
• Provided the staff with timely instruction and training regarding policy changes, as well as delegating and overseeing their daily work assignments.
• Performed the daily branch proof, proved the ATM’s, and assisted customers.

• Opened and closed the branch in accordance with company policy.
• Supervised five bankers in their daily duties, ensuring transactions are processed accurately and efficiently.
• Worked in conjunction with the Branch Manager to complete the Monthly Branch Audits.
• Completed teller and platform transactions, as needed.

• Oversaw Financial Services Associates in their daily duties, providing assistance and guidance, to ensure transactions were processed accurately and efficiently.
• Worked closely with Assistant Branch Manager and Branch Manager to fulfill daily Branch requirements and to improve Branch performance.
• Supervised a staff of 12 Financial Services Associates.
• Monitored and facilitated all monetary transactions following bank policies.
• Assisted in the monthly scheduling of branch employees.
• Provided excellent customer service to existing and prospective clients.
• Efficiently opened and closed the branch daily.

• Processed transactions for customers in a high volume branch, providing excellent customer service while strengthening customer relationships with the bank.
• Referred customers to bank products that would best suit them and assist them in establishing the new accounts and services.
• Extensive knowledge of completing the daily proof of the branch, daily settlement of Automated Teller Machines, and review of branch general ledgers.
• Well versed in the scanning and processing of daily branch check deposits. Acted as the reserve/head teller and proved the branch vault by counting and monitoring the currency.
• Knowledgeable in the use of the Miser System, online banking system, and Microsoft Office. Assisted Branch Manager with monthly branch audits including the branch inventory of cash, money orders, official bank checks, keys, and ATM cards.
• At the request of Management, I have acted as a mentor to new branch employees to help them become a valued member of the team.
• Supported Branch Management in locating teller differences.
• Assisted in the online banking conversion by working as a Call Center Representative to resolve customer issues as the online banking system was updated.