Robert Daniels
Kennewick
Summary
Dynamic sales professional with a proven track record at Inkas, excelling in customer relationship building and upselling techniques. Recognized for enhancing client satisfaction and expanding the customer base through effective communication and problem-solving skills. Dependable and reliable, with a strong focus on delivering exceptional service in fast-paced environments.
Experienced with guest relations and team leadership in high-volume settings. Utilizes effective communication and problem-solving skills to enhance guest experiences. Track record of fostering positive dining atmosphere and resolving conflicts efficiently.
Overview
4
4
years of professional experience
Work History
Sales Rep
Inkas
04.2025 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Delivery Driver
E&E Logistics
12.2023 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Lead Host
Ruths Chris Steak House
03.2021 - 10.2023
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Assisted in marketing efforts to promote special events and increase restaurant attendance.
- Handled high-pressure situations calmly and professionally while maintaining composure under stress.
- Trained new hosts in company policies and procedures, ensuring a consistent guest experience.
Education
High School Diploma -
New Horizons
Pasco, WA06-2020
Skills
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Positive attitude
- Upselling and cross selling
- Attention to detail
- Staff training
- Complex Problem-solving
- Time management
- Dependable and reliable
- Valid Driver's license
- Team management
Timeline
Sales Rep
Inkas
04.2025 - Current
Delivery Driver
E&E Logistics
12.2023 - 01.2025
Lead Host
Ruths Chris Steak House
03.2021 - 10.2023
High School Diploma -
New Horizons
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