Robert Danza
Wanaque,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Account Manager
U.S. Grinding
06.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Server
Via Napoli
04.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Restaurant Busser
Gargiulo's
04.2021 - 10.2021
- Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
Gas Station Attendant
Mobil Gas Station
06.2017 - 07.2020
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Cleaned up gas and other spills in accordance with spill procedures.
- Pumped gas for guests and took payments.
- Counted nightly income, categorizing and sending to bank on weekly basis.
Coaching Assistant
Lakeland Jr Wresting
11.2016 - 02.2020
- Demonstrated high level of respect for opponents, officials and facilities.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Developed and implemented training drills to improve team cohesiveness and performance.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Built positive and productive relationships with parents of student athletes.
Retail Sales Associate
Franks Tackle
03.2015 - 06.2016
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Education
Associate of Arts - History
Ocean County College
Toms River, NJ05.2024
High School Diploma -
Lakeland Regional High School
Wanaque, NJ06.2020
Skills
- Buffet Setup and Takedown
- Dining Customer Service
- Cash Handling
- Customer Transactions
- Critical Thinking
- Customer Needs Assessments
- Coaching and Training
- Program Planning
- Positive Interactions
Timeline
Server
Via Napoli
04.2022 - Current
Restaurant Busser
Gargiulo's
04.2021 - 10.2021
Account Manager
U.S. Grinding
06.2020 - Current
Gas Station Attendant
Mobil Gas Station
06.2017 - 07.2020
Coaching Assistant
Lakeland Jr Wresting
11.2016 - 02.2020
Retail Sales Associate
Franks Tackle
03.2015 - 06.2016
Associate of Arts - History
Ocean County College
High School Diploma -
Lakeland Regional High School
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