Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Websites
References
Timeline
Generic

Robert Davenport

Rochester

Summary

Dynamic retail leader with extensive experience at Michael's Arts & Crafts, excelling in visual merchandising and inventory management. Proven track record in enhancing store performance and customer satisfaction through strategic oversight and effective team training. Recognized for developing innovative SOPs that streamlined operations and improved efficiency across multiple locations.

Overview

23
23
years of professional experience

Work History

Store Manager

Michael's Arts & Crafts Store
Rochester
10.2002 - Current
  • Managed daily store operations and ensured compliance with company policies.
  • Assisted in training new staff on customer service and sales techniques.
  • Implemented visual merchandising standards to enhance the shopping experience.
  • Supervised cash handling procedures and ensured accurate financial transactions.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.

Ace Manager

Michaels Arts and Crafts
Numerous
01.2003 - 12.2023
  • Performed many Ace assignments. States included New York, New Jersey, Illinois, and Iowa.
  • Completed all assignments on time.
  • Performed all functions that a Store Manager would perform in each location.

Custom Business Manager

Michaels Arts and Crafts
Northeast
05.2010 - 09.2011
  • Assisted Zone 3 with coverage of 220 stores for the collection strategy rollout.
  • Verified proper scheduling within the stores by partnering with the District Managers.
  • Scheduled visits within each district to assure completion of the rollout.
  • Had a top performing zone during coverage.

Method Improvements

Michaels Arts and Crafts
Irving
06.2008 - 12.2009
  • I was assigned to a team of Store Managers from around the country, including Canada.
  • We worked on method improvements for the stores. This included front end, sales floor, framing, and office.
  • Developed new SOP's.
  • I was personally responsible for stores being able to change counts in the RF unit on the sales floor to eliminate steps. Partnered with IT.

Education

Business Administration

Onondaga Community College
Syracuse, NY

Retail Methods

Columbia College
Columbia, MO

Skills

  • Visual merchandising
  • Inventory management
  • Cash handling procedures
  • Safety compliance
  • Store operations oversight
  • Retail strategy development

Accomplishments

  • Store Manager of the year 2014 in Zone 6.

Affiliations

  • Bowling
  • Golf

Websites

References

References available upon request.

Timeline

Custom Business Manager

Michaels Arts and Crafts
05.2010 - 09.2011

Method Improvements

Michaels Arts and Crafts
06.2008 - 12.2009

Ace Manager

Michaels Arts and Crafts
01.2003 - 12.2023

Store Manager

Michael's Arts & Crafts Store
10.2002 - Current

Business Administration

Onondaga Community College

Retail Methods

Columbia College

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