Robert Davenport
Rochester
Summary
Dynamic retail leader with extensive experience at Michael's Arts & Crafts, excelling in visual merchandising and inventory management. Proven track record in enhancing store performance and customer satisfaction through strategic oversight and effective team training. Recognized for developing innovative SOPs that streamlined operations and improved efficiency across multiple locations.
Overview
23
23
years of professional experience
Work History
Store Manager
Michael's Arts & Crafts Store
Rochester
2002.10 - Current
- Managed daily store operations and ensured compliance with company policies.
- Assisted in training new staff on customer service and sales techniques.
- Implemented visual merchandising standards to enhance the shopping experience.
- Supervised cash handling procedures and ensured accurate financial transactions.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
Ace Manager
Michaels Arts and Crafts
Numerous
2003.01 - 2023.12
- Performed many Ace assignments. States included New York, New Jersey, Illinois, and Iowa.
- Completed all assignments on time.
- Performed all functions that a Store Manager would perform in each location.
Custom Business Manager
Michaels Arts and Crafts
Northeast
2010.05 - 2011.09
- Assisted Zone 3 with coverage of 220 stores for the collection strategy rollout.
- Verified proper scheduling within the stores by partnering with the District Managers.
- Scheduled visits within each district to assure completion of the rollout.
- Had a top performing zone during coverage.
Method Improvements
Michaels Arts and Crafts
Irving
2008.06 - 2009.12
- I was assigned to a team of Store Managers from around the country, including Canada.
- We worked on method improvements for the stores. This included front end, sales floor, framing, and office.
- Developed new SOP's.
- I was personally responsible for stores being able to change counts in the RF unit on the sales floor to eliminate steps. Partnered with IT.
Education
Business Administration
Onondaga Community College
Syracuse, NYRetail Methods
Columbia College
Columbia, MOSkills
- Visual merchandising
- Inventory management
- Cash handling procedures
- Safety compliance
- Store operations oversight
- Retail strategy development
Accomplishments
- Store Manager of the year 2014 in Zone 6.
Affiliations
- Bowling
- Golf
Websites
References
References available upon request.
Timeline
Custom Business Manager
Michaels Arts and Crafts
2010.05 - 2011.09
Method Improvements
Michaels Arts and Crafts
2008.06 - 2009.12
Ace Manager
Michaels Arts and Crafts
2003.01 - 2023.12
Store Manager
Michael's Arts & Crafts Store
2002.10 - Current
Business Administration
Onondaga Community College
Retail Methods
Columbia College