Robert Davis
2915 Skybrook Ln, Durham,NC
Summary
Customer care advisor with a strong track record of improving customer satisfaction and optimizing operational processes. Expertise in team collaboration, effective communication, and conflict resolution. Versatile experience across various roles enhances adaptability and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Care Advisor II
Primis Bank
Glen Allen, Virginia
09.2022 - Current
- Processed account openings and maintenance requests, ensuring timely and accurate service delivery.
- Assisted customers with inquiries regarding banking services and products.
- Educated clients on digital banking tools and features offered by Primis Bank.
- Resolved customer issues promptly, promoting high levels of satisfaction with friendly service.
- Maintained knowledge of current banking regulations and compliance requirements.
- Collaborated with team members to enhance customer service practices in a supportive environment.
- Conducted follow-up calls to confirm customer satisfaction post-service interactions.
- Created and managed employee schedules to ensure optimal staffing levels.
Store Manager
Dollar Gen Corp
Haynesville, Virginia
03.2020 - 08.2022
- Managed daily store operations to ensure compliance with company policies.
- Oversaw staff training and development, enhancing overall team performance.
- Monitored inventory levels and coordinated efficient restocking efforts.
- Executed visual merchandising strategies to elevate product presentation and drive sales.
- Fostered positive shopping environment through exceptional customer service.
- Conducted regular store audits to maintain cleanliness and organizational standards.
- Collaborated with corporate teams on promotional activities and initiatives.
- Compiled monthly reports on sales figures, expenses, and profits for strategic decision-making.
Kitchen Manager
The Dairy Barn
Burgess, Virginia
09.2020 - 01.2022
- Managed daily kitchen operations and staff scheduling for a busy dairy-focused restaurant.
- Oversaw food preparation, ensuring quality standards and safety protocols were met.
- Trained new employees on kitchen procedures and equipment usage, enhancing onboarding process.
- Developed inventory controls and maintained supply levels, reducing waste and ensuring ingredient availability.
- Collaborated with suppliers to source fresh ingredients aligned with menu offerings.
- Coordinated menu changes based on seasonal availability of dairy products and customer feedback.
Waste Treatment Operator
Beasley Septic
Farnham, Virginia
08.2019 - 02.2020
- Operated waste treatment equipment and ensured proper maintenance procedures.
- Conducted routine inspections of residential sewer treatment and septic equipment.
- Performed essential job functions to maintain workflow
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Lead General Laborer
KRB Home Builders
Hope Mills, NC
06.2017 - 08.2019
- Operated power tools for framing and installing structures.
- Supported site preparation and cleanup activities to ensure project readiness.
- Loaded and unloaded materials from trucks and storage areas.
- Followed safety protocols to maintain a hazard-free environment.
- Partnered with team members to complete building projects on schedule.
- Maintained tools and equipment in good working condition regularly.
- Supported skilled tradespeople by providing necessary materials and assistance.
- Managed scheduling and time tracking to ensure timely payroll processing.
Education
High School Diploma -
Columbus Career & College Academy
Columbus County NC06.2016
Skills
- Customer service and support
- Call center experience
- Digital banking tools
- Live chat support
- Follow-up calls
- Returns and exchanges
- Email management
- Conflict resolution
- Process improvement
- Compliance adherence
- Quality assurance
- Staff training and development
- Performance evaluation
- Team collaboration
- Effective communication
- Time management
- Employee scheduling
- Meeting facilitation
- Task prioritization
- Technical troubleshooting
- Microsoft Excel and Word
- Multitasking and organization
- Phone etiquette
- Sales techniques
- Problem solving
- Critical thinking
- Communication skills
- Communication skills
- Critical thinking
Accomplishments
Top Quality Performer Q4 2025
Timeline
Customer Care Advisor II
Primis Bank
09.2022 - Current
Kitchen Manager
The Dairy Barn
09.2020 - 01.2022
Store Manager
Dollar Gen Corp
03.2020 - 08.2022
Waste Treatment Operator
Beasley Septic
08.2019 - 02.2020
Lead General Laborer
KRB Home Builders
06.2017 - 08.2019
High School Diploma -
Columbus Career & College Academy