ROBERT DAVIS
Houston,Texas
Summary
General manager and operations leader with 10+ years of military and hotel operations experience in full-service and select-service environments. Coordinate cross-functional projects, control budgets, and manage expense performance. Drive team recruiting, onboarding, training, and performance management with measurable improvements in service delivery.
Overview
10
10
years of professional experience
Work History
General Manager
ALBERIGO HOTEL MANAGEMENT
Houston, Texas
12.2025 - Current
- Oversee daily hotel operations across all departments.
- Managed labor, purchasing, budgets, accounts receivable, and vendor relationships to ensure operational efficiency.
- Lead department managers and team members to meet operational and brand standards.
- Report financial and operational performance to ownership and senior leadership.
- Recruit, interview, onboard, train, and develop employees across departments.
- Manage employee relations, performance concerns, scheduling, and policy compliance.
- Monitored guest satisfaction and quality scores to drive improvements in departmental performance.
- Oversaw coordination of group business contracts and negotiations to enhance client relationships., corporate accounts, contracts, and sales opportunities.
- Coordinated property projects with vendors and maintenance teams to enhance operational effectiveness.
Assistant General Manager & Sales Director
ALBERIGO HOTEL MANAGEMENT
Houston, Texas
04.2025 - 12.2025
- Led and trained employees while maintaining brand and service standards.
- Oversaw labor, purchasing, budgets, accounts receivable, and vendor relationships to maintain operational efficiency.
- Implemented process improvements that streamlined operations and ensured consistent service delivery.
- Helped achieve a 93% Service Performance Score through hands-on leadership.
- Managed employee relations to enhance workplace culture and support performance improvement initiatives.
- Prepared operational reports for ownership and senior leadership.
- Resolved complex guest and operational issues.
- Supported daily operations across front office, housekeeping, maintenance, breakfast, and sales.
Front Office Manager
ALBERIGO HOTEL MANAGEMENT
Houston, Texas
10.2024 - 04.2025
- Managed daily front office operations, optimizing staffing, scheduling, and guest service.
- Supervised, trained, and coached front desk employees, enhancing team capabilities and service quality.
- Improved check-in, check-out, and front office efficiency.
- Managed escalated guest concerns, contributing to an 87% problem-resolution score.
- Facilitated effective communication between front office and hotel departments. between front office and other hotel departments.
- Assisted with hiring, onboarding, and employee performance management.
- Addressed employee concerns while reinforcing company policies, fostering a positive workplace culture.
- Supported financial controls, reporting, and daily audits.
Front Desk Manager / Task Force Manager
GF HOTELS
Houston, Texas
10.2023 - 10.2024
- Stabilized front office operations during a period of transition.
- Supervised employees, ensuring adequate staffing and effective scheduling.
- Assisted with employee training, coaching, and performance expectations.
- Resolved employee and guest concerns with professionalism and efficiency.
- Streamlined workflow processes to improve efficiency and enhance team communication.
- Supported night audit, financial reporting, and cash controls.
Front Desk Agent
GF HOTELS
Houston, Texas
06.2023 - 10.2023
- Managed reservations, payment processing, guest requests, and administrative tasks to ensure seamless service.
- Coordinated front office and guest service operations in a fast-paced setting to enhance guest experience.
- Resolved guest concerns and kept records accurate and current.
- Trained new employees and supported team members.
- Took on leadership roles after being recognized for strong performance, fostering team collaboration.
- Followed company policies, procedures, and brand standards.
Petty Officer Second Class/Career Guidance Counselor
UNITED STATES NAVY
01.2017 - 01.2023
- Coordinated personnel and resources to achieve mission-critical objectives efficiently.
- Trained and mentored team members while maintaining operational readiness.
- Facilitated personnel development and ensured compliance with performance standards and procedures.
- Made critical decisions under strict deadlines and changing priorities.
- Cultivated leadership and organizational skills while managing teams in high-pressure environments.
- Strengthened teamwork, communication, and conflict-resolution skills.
- Maintained high standards of professionalism, safety, and accountability.
Education
Marriott-Certified General Manager -
Marriott International
Alberigo Leadership Certification -
Ready, Set, Sell -
Marriott International Training Program
Texas Food Safety Management Certification -
Some College (No Degree) - Human Resources Management
Western Governors University
Salt Lake City, UT10-2026
Skills
- Project management
- Budget management
- Process optimization
- Team leadership
- Staff training and development
- Client and vendor relations
- Client and vendor partnerships
Reference
REFERENCES
Richard Alberigo
CEO / Founder
Alberigo Hotel Management LLC
Phone: (832) 785-9322
Danna Davis
COO / Vice President of Sales & Marketing
Alberigo Hotel Management LLC
Phone: (281) 781-4914
Ashley Qusada
General Manager
Phone: (281) 905-3863
Timeline
General Manager
ALBERIGO HOTEL MANAGEMENT
12.2025 - Current
Assistant General Manager & Sales Director
ALBERIGO HOTEL MANAGEMENT
04.2025 - 12.2025
Front Office Manager
ALBERIGO HOTEL MANAGEMENT
10.2024 - 04.2025
Front Desk Manager / Task Force Manager
GF HOTELS
10.2023 - 10.2024
Front Desk Agent
GF HOTELS
06.2023 - 10.2023
Petty Officer Second Class/Career Guidance Counselor
UNITED STATES NAVY
01.2017 - 01.2023
Marriott-Certified General Manager -
Marriott International
Alberigo Leadership Certification -
Ready, Set, Sell -
Marriott International Training Program
Texas Food Safety Management Certification -
Some College (No Degree) - Human Resources Management
Western Governors University