Summary
Work History
Education
Skills
Interests
Extracurricular activities
Websites
Work Availability
Quote
Timeline
Hi, I’m

Robert Dayse

Upper Marlboro,MD
Robert Dayse

Summary

I have a diverse background that includes earning my lifeguarding license and competing as a varsity athlete in both crew and wrestling. I also served as the president of my schools Jiu-Jitsu Club and was an active member of the Black Student Union. Academically, I have consistently maintained honor roll. I also gained valuable professional experience working as a dental receptionist.

Work History

IBrush Family Dental Care

Dental Receptionist
06.2024 - 09.2024

Job overview

  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
  • Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
  • Enhanced patient satisfaction by efficiently managing appointment schedules and reducing waiting times.
  • Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
  • Contributed to positive workplace environment by collaborating closely with dental professionals and office staff.
  • Enhanced office ambiance and patient comfort by selecting and playing calming music in waiting area.
  • Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
  • Expedited appointment scheduling through effective utilization of office management software systems.
  • Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Assisted in patient preparation and comfort during dental procedures.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Sterilized rooms and prepped equipment and instruments.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Called around 100 people a day to set up appointments
  • Maintained cleanliness and organization of dental office, creating welcoming atmosphere for patients.
  • Enhanced team productivity by providing timely assistance during complex dental procedures.
  • Scheduled and confirmed patient appointments.

Education

DeMatha Catholic High School
Hyattsville, MD

06-2027

University Overview

  • Honor Roll freshman and sophomore year
  • president of Jui-Jitsu club
  • Extracurricular Activities: Varsity crew and varsity wrestling

Skills

  • Phone and email etiquette
  • Experienced with dental terminology
  • Excellent multitasking capability
  • Efficient appointment management
  • Timely and trustworthy
  • Healthcare customer service
  • Team collaboration
  • Socially engaging
  • Confidentiality
  • Skilled in software usage
  • CPR certified

Interests

  • I enjoy playing the violin The violin is a very classy instrument that allows you to take music to an entirely different level making a statement
  • photography is my main hobby, I think it allows me to take a moment and really appreciate everything around me turning what some would call basic into an art

Extracurricular activities

Extracurricular activities
  • I am a member of my schools Black Student Union and proud president of our schools Jiu-Jitsu club
  • I am a member of varsity crew and varsity wrestling

Websites

Availability
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Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

Dental Receptionist
IBrush Family Dental Care
06.2024 - 09.2024
DeMatha Catholic High School

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