
Bilingual professional with a diverse background in business administration and automotive environments. Proven ability to enhance customer satisfaction through effective communication and problem-solving in high-pressure situations. Experience in fleet coordination and dispatch operations supports a strong foundation in logistics and customer service.
Managed order reception for rental and loaner vehicles, ensuring prompt service.
Provided detailed information on available vehicle options to customers.
Calculated costs accurately and processed payments efficiently.
Walmart Online Grocery Pickup (OGP) involved fulfilling customer orders received electronically, locating items on the sales floor, and preparing them for pickup upon the customer's arrival. Responsibilities also encompassed addressing inquiries or issues regarding orders via phone communication with both Walmart staff and customers.
Coordinated vehicle pickups remotely in Florida. Dispatched drivers to various auction sites including Copart, Mannheim, and IAA with specific routes.
Processed paperwork and documentation for incoming vehicles requiring repair. Liaised with insurance companies and assessed compensation for damages incurred.