Robert Deans
Rosedale,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kitchen Staff Member
Johns Hopkins University
Baltimore, MD
09.2023 - Current
- Excellent in client-facing role, ensuing high quality service by maintaining strict adherence to health and safety standards.
- Managed and organized essential operational documents such as purchase orders and invoices, Enhancing workflow efficiency.
- Demonstrated strong leadership by training new staff setting clear goals and expectations to ensure project and operational targets were met.
- Implemented customer orders with high attention to special dietary requirements, contributing to a high customer satisfaction.
Kitchen Manager
Aero Service Group/ Zona Cocina BWI
Baltimore, MD
09.2023 - 08.2024
- Led a team in a high volume environment, focusing on excellent customer service and efficient workflow management.
- Responsible for scheduling, Inventory management, and ensuing compliance with all safety and sanitation protocols.
- Played key role in optimizing kitchen operations thru effective staff management and resource allocation.
Lead Cook
Tilghman Island Country store
Tilghman Island, MD
10.2021 - 12.2022
- Managed inventory and ordering of food supplies to ensure efficient operations.
- Implemented food quality specifications through menu planning, plate presentation and quality checks.
- Filled specialized menu orders.
- Retained consistent quality and high accuracy when preparing identical dishes
- kept daily invetory
Medical Courier
Global Logistics
Baltimore, MD
01.2018 - 01.2020
- Managed Logistics and delivery coordination for medical lab supplies, and bloodwork ensuring timely and accurate delivery to varies facilities and labs.
- Handled complex scheduling and route optimization to meet tight delivery deadlines.
- Provided critical support in a high stakes environments, contributing to the seamless operation of medical services.
Education
High School Diploma -
South Baltimore Learning Center
Baltimore, MD06-2023
Skills
- Customer Service Excellence with a proven ability to handle customer inquiries and enhance customer satisfaction
- Multitasking in a face paced environment without compromising service quality
- Skilled in Microsoft office and Aloha POS
- Quick to asses situations and make decisive actions to resolve conflicts and ensure customer service continuity
Certification
- Serv Safe
- T.I.P.S
Timeline
Kitchen Staff Member
Johns Hopkins University
09.2023 - Current
Kitchen Manager
Aero Service Group/ Zona Cocina BWI
09.2023 - 08.2024
Lead Cook
Tilghman Island Country store
10.2021 - 12.2022
Medical Courier
Global Logistics
01.2018 - 01.2020
High School Diploma -
South Baltimore Learning Center
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