Robert Decina
Buffalo Grove,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
54
54
years of professional experience
Work History
50/50 Raffle Solicitor
Chicago White Sox Management
04.2022 - Current
- Served customers with knowledgeable, friendly support.
- Greeted customers and offered assistance with selecting proper donation levels, finding concession and seating locations and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Regional Director
Standard Media Corporation
09.2006 - Current
- Attended weekly meetings to discuss and optimize strategies.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Visited sites periodically to view service levels and adherence to global service standards.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Participated in promotional opportunities and onboarding of new accounts.
- Represented company at various national and global events.
- Promoted company by giving exciting and dynamic presentations to customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Electric Distribution Controller
We Energies
04.2004 - 12.2013
- Managed and maintained electrical power grid for southeastern Wisconsin.
- Supervised daily operations of first responders to electrical emergencies.
- Uncovered and resolved errors with minimal oversight.
- Completed daily cycle counts and assisted with monthly audits.
Power Co-ordinater
FMHC Corporation
01.2000 - 10.2001
- Oversaw and coordinated the installation of electrical conduit and wiring for cell phone towers for Sprint Cell Phone co.
- Tested wiring and other system parts for electrical flow and function.
- Prepared and organized clinical notes and documentation to provide detailed resources.
Various
ComEd
09.1969 - 12.1999
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
Human Resources Management
Elmhurst College
Elmhurst, ILHigh School Diploma -
Holy Cross High School
River Grove, IL06.1967
Skills
- Team Management
- Promote Products
- Special Assignments
- Serve Customers
- Problem Resolution
- Credit Card Transaction Processing
- Social Skills
- Customer Relations
- Event Sales
Timeline
50/50 Raffle Solicitor
Chicago White Sox Management
04.2022 - Current
Regional Director
Standard Media Corporation
09.2006 - Current
Electric Distribution Controller
We Energies
04.2004 - 12.2013
Power Co-ordinater
FMHC Corporation
01.2000 - 10.2001
Human Resources Management
Elmhurst College
High School Diploma -
Holy Cross High School
Various
ComEd
09.1969 - 12.1999
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