Robert Delacruz
San Antonio,TX
Summary
Proven Customer Service Representative at Gov Pay, adept in call management and delivering exceptional customer experiences. At Glazers, enhanced delivery efficiency and customer satisfaction. Skilled in complaint resolution and appointment scheduling, demonstrating strong communication and organizational abilities. Achieved significant service level improvements, embodying proactive and positive change.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Gov Pay
07.2024 - Current
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Delivery Assistant
Glazers
02.2021 - 07.2024
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Followed company policies and procedures during shift.
- Obtained signatures from customers upon delivery of goods.
- Reported customer questions, issues and complaints to management.
Education
Associate of Arts - Criminal Justice
Northwest Vista College
San Antonio, TX06-2018
Skills
- Call Management
- Inbound and Outbound Calling
- Appointment Scheduling
- Complaint resolution
Timeline
Customer Service Representative
Gov Pay
07.2024 - Current
Delivery Assistant
Glazers
02.2021 - 07.2024
Associate of Arts - Criminal Justice
Northwest Vista College
Similar Profiles
Meera PanickerMeera Panicker
Talent Acquisition Manager at Bradfield Development Authority (Gov)Talent Acquisition Manager at Bradfield Development Authority (Gov)
Mark Jared PittsMark Jared Pitts
Deputy of Elections/Warehouse Manager at Williamson County GovDeputy of Elections/Warehouse Manager at Williamson County Gov
Erik LomincharErik Lominchar
Bridge Detroit Intern at Innovate Gov. DetroitBridge Detroit Intern at Innovate Gov. Detroit