Robert Delgado
San Antonio
Summary
Seasoned professional with a robust background in customer service and logistics, notably at Charter Communications and the United States Army. Excelled in enhancing customer experiences and streamlining inventory management, showcasing exceptional multitasking abilities and empathy. Fluent in Spanish, adept at leveraging call center operations and up-selling techniques to surpass performance metrics. Forward-thinking Inbound Call Center Representative with articulate communication skills and proactive approach to customer service. Dedicated at resolving customer inquiries efficiently while providing positive experience. Assertive and social, consistently striving to exceed performance targets and deliver exceptional service. Optimistic and ambitious, dedicated to creating welcoming and productive environment for both clients and colleagues.
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
18
18
years of professional experience
Work History
Account Executive Business Specialist
Uniti
San Antonio, TX
01.2024 - Current
- Managed 2 states successfully overseeing 1 Million USD in revenue.
- Promoted within 1 year selected to lead Revenue Enablement team.
- Cultivated strong client relationships to drive account growth and retention.
- Coordinated cross-functional teams to ensure timely delivery of services.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Led negotiations with clients, resulting in favorable contract terms and increased revenue.
- Mentored junior team members on best practices in account management and customer service.
Inbound Call Center Representative
Charter Communications
San Antonio, Texas
09.2024 - 12.2024
- Managed over 50 calls per day increasing team morale and productivity.
- Communicated professionally with customers at all times while demonstrating empathy.
- Assisted customers with inquiries regarding services, billing, and technical support.
- Identified opportunities to improve customer service processes to enhance customer experience.
- Recognized common customer problems and provided solutions on the spot.
- Assisted team members with complex inquiries as needed in order to resolve customer concerns.
- Adapted quickly to changing business processes and technology updates.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Administered high-volume inbound calls while preserving quality assurance standards.
Logistics Sergeant
United States Army
Fort Riley, Texas
12.2010 - 01.2017
- Managed inventory levels across multiple warehouses, ensuring accurate stocking levels and preventing shortages or overages.
- Implemented best practices for inventory management processes such as cycle counting and stock rotation.
- Provided leadership guidance to junior personnel on daily tasks associated with logistics activities.
- Utilized advanced problem-solving skills to troubleshoot complex logistics issues and devise efficient solutions.
- Trained new employees on safety protocols associated with warehouse operations.
- Supervised activities of workers engaged in receiving, storing, testing, and shipping products and materials.
Finance Associate
Security Finance
Fredericksburg, Texas
01.2009 - 12.2010
- Tracked and reconciled bank statements to identify irregularities.
- Liaised with finance team to provide operational assistance and support.
- Prepared and submitted reports on financial transactions for departmental or managerial review.
- Observed customer transactions to identify account take over, friendly fraud and theft.
- Identified operational problems to implement changes and provide solutions.
- Prioritized accounts and workflow to meet management goals.
Shift Leader
Walgreens
Fredericksburg, Texas
01.2008 - 12.2008
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service best practices.
- Coordinated inventory management, optimizing stock levels to meet customer demand.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Resolved customer complaints promptly, fostering a positive shopping experience.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Certification - Medical Assistant
Cybertex Institute Of Technology
Austin, Texas04-2023
Certification - Network Engineer
Cybertex Institute Of Technology
Austin, Texas01-2022
Skills
- Team leadership
- Excellent communication
- Business growth opportunities
- Account management
- Client relationship building
- Written and verbal communication
- CRM software expertise
- New business opportunities
- Territory management
- Sales quota achievement
- Sales expertise
- Multitasking
- Strong presentation skills
Accomplishments
- Achieved 175% Quota through effectively helping with Revenue Enablement Strategies while increasing client retention rate.
Languages
Spanish
Native or Bilingual
Timeline
Inbound Call Center Representative
Charter Communications
09.2024 - 12.2024
Account Executive Business Specialist
Uniti
01.2024 - Current
Logistics Sergeant
United States Army
12.2010 - 01.2017
Finance Associate
Security Finance
01.2009 - 12.2010
Shift Leader
Walgreens
01.2008 - 12.2008
Certification - Network Engineer
Cybertex Institute Of Technology
Certification - Medical Assistant
Cybertex Institute Of Technology