Robert Devereaux
Walker
Summary
Customer-oriented, strategic-thinking sales professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
Overview
11
11
years of professional experience
4016
4016
years of post-secondary education
Work History
Product Specialist
Fox Chrysler Dodge Jeep Ram
Grand Rapids
01.2019 - Current
- Leader in sales to commercial businesses
- Training and mentoring young employees
- CRM
- Closing deals
- Product knowledge
- Building report
- Managed product demonstrations for customers in a high-volume dealership environment.
- Assisted in inventory management, ensuring accurate stock levels of new vehicles.
- Provided ongoing support to customers post-purchase, addressing inquiries and concerns.
- Coordinated with service department to ensure timely vehicle maintenance for clients.
- Leveraged CRM software to track customer interactions.
New Car Sales Manager
FOX Chrysler Dodge Jeep Ram
Grand Rapids
08.2023 - 01.2025
- Closing deals
- Ordering inventory
- Training employees
- CRM
- Holding training meetings
- Meeting budget
- Managed new car inventory and ensured optimal display on the showroom floor.
Product Specialist/Assistant Manager
Fox Chrysler Dodge Jeep Ram
Grand Rapids
01.2019 - 08.2023
- Conducted product demonstrations to educate customers on vehicle features.
- Assisted sales team with customer inquiries and product knowledge.
- Collaborated with service department to resolve customer concerns efficiently.
- Managed inventory of promotional materials and product literature.
- Trained new staff on product specifications and customer interaction techniques.
- Analyzed market trends to identify opportunities for new products.
- Maintained up-to-date knowledge of industry changes and competitor products.
- Provided customer service support to answer inquiries about product features, pricing, and availability.
New Car Sales Assistant Manager
K & M Northfield Dodge
Grand Rapids
05.2015 - 01.2019
- Leader in sales to commercial businesses.
- Created a large book of business
- Assisted customers with vehicle selection and product inquiries.
- Processed sales transactions accurately and efficiently at the point of sale.
- Coordinated test drives, ensuring customer comfort and vehicle readiness.
- Trained new staff on sales procedures and customer service practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
Education
General Arts -
Grand Rapids Community College
Grand Rapids, MIGeneral Studies -
Kenowa Hills High School
Grand Rapids, MISkills
- Customer service
- Sales
- Microsoft office
- Customer care
- Phone Etiquette
- Setting Appointments
- Leadership
- CRM software
- Inventory management
- Customer relationship management
- Product demonstrations
- Closing deals
- Employee training
- Effective communication
- Product knowledge
Timeline
New Car Sales Manager
FOX Chrysler Dodge Jeep Ram
08.2023 - 01.2025
Product Specialist/Assistant Manager
Fox Chrysler Dodge Jeep Ram
01.2019 - 08.2023
Product Specialist
Fox Chrysler Dodge Jeep Ram
01.2019 - Current
New Car Sales Assistant Manager
K & M Northfield Dodge
05.2015 - 01.2019
General Arts -
Grand Rapids Community College
General Studies -
Kenowa Hills High School