Robert Dickerson
Independence,MO
Summary
Over 26 years of sales experience within a wide range of clients across varied socio-economic levels. Top loan officer for the last 6 years. Averaged over $40 million in loans each year compared to industry average of $12-15 million. High efficiency and quality of work with customer satisfaction. Experience performing multiple roles concurrently with high profile accounts and negotiating difficult situations. Strong communication coupled with excellent interpersonal and collaborative skills. Management and coordination of wholesale accounts, including business to business sales.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Executive
Nucor Rebar Fabrication
01.2023 - Current
- Reached 1.5 million in sales in first 9 months.
- Entrusted with the regions top contractors that generates 30% of market revenue within 10 months of employment.
- Built relationships with new accounts to drive revenue growth.
- Re-established relationships with previous deteriorated contractors to gain more revenue.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Assistant Supervisor
James B Nutter And Company
06.2001 - 12.2022
- Review and approve loan officer initial, subsequent disclosures, and interest rates for 19 loan officers.
- Secure pricing and rates on secondary market average of 179 loans per month.
- Train new loan originators on sales strategies and mortgage rules.
- Handled customer complaints and resolved issues.
- Maintained compliance with company policies, objectives and communication goals.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
Senior Loan Originator
James B Nutter And Company
06.2001 - 12.2022
- #1 in closed loans and volume for last 5 years accounting for 10% of the business with an average of 19 loan officers.
- Successfully closed an average of 18 loans per month last year, 25 loan average in 2020 (industry standard 4-5).
- Interviewed applicants to assess loan requirements before suggesting offers.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Account Executive
James B Nutter And Company
06.2001 - 12.2022
- Increased client production by 200%.
- Support company's highest volume account.
- Provide loan originators guidance with sales strategies and qualifying prospective borrowers.
- Analyze and secure interest rates with premium pricing.
- Safeguard against compliance violations and financial penalties.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Account Executive
Priority Envelope
08.2015 - 04.2016
- Exceeded new account goals each month. Averaged 3 new accounts per month.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Identified sales growth opportunities by networking and building relationships with potential advertisers.
- Delivered targeted multi-platform integrated sales presentations, facilitating customer base expansion and revenue generation.
Account Representative
Bank 10
09.2000 - 06.2001
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Proposed available products and solutions to meet diverse requirements.
- Oversaw account services for key clients.
- Processed deposits or withdrawals and updated accounts to reflect new balance.
- Contacted customers to assess satisfaction and current needs.
Sales Manager/Associate
Skygear Cellular
11.1998 - 08.2000
- Targeted new markets and increased sales 400% through proactive sales.
- #1 Regional Sales Associate in 1999
- Sold over 73 phones in one day.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Organized promotional events and interacted with community to increase sales volume.
Administration
United States Marine Corps Reserves
08.1998 - 08.2000
Education
Business
Blue River Community College 1997-1999
IndependenceSkills
- Leadership
- Strategic Negotiating
- Effective Communication
- Problem Solving
- Adaptive
- Detail Oriented
- Team Oriented
- Customer Service
- Listening
- Regulatory Knowledge
- Customer Relationship Management
- Revenue Generation
Certification
Licensed and Registered with National Mortgage Licensing
Safe Act and State Mortgage Licenses 25
Leadership and Corrective Counseling Classes
Timeline
Account Executive
Nucor Rebar Fabrication
01.2023 - Current
Account Executive
Priority Envelope
08.2015 - 04.2016
Assistant Supervisor
James B Nutter And Company
06.2001 - 12.2022
Senior Loan Originator
James B Nutter And Company
06.2001 - 12.2022
Account Executive
James B Nutter And Company
06.2001 - 12.2022
Account Representative
Bank 10
09.2000 - 06.2001
Sales Manager/Associate
Skygear Cellular
11.1998 - 08.2000
Administration
United States Marine Corps Reserves
08.1998 - 08.2000
Business
Blue River Community College 1997-1999
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