Robert DiClementi
Cherry Hill,NJ
Summary
Experienced Underwriting Supervisor with a strong background in sales, assessing risks, and decision-making. Contributed to reduced losses and improved profitability in previous roles. Background includes proficiently overseeing large work volumes in a busy, demanding call center environment. Well-versed in assessing sales performance and managing staff performance against challenging expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
American Collectors
Cherry HIll, NJ
12.2020 - Current
- Analyzed key performance indicators to identify effective strategies, leading to a Hit Ratio that consistently ranked among the top three teams in the CCD.
- Monitored employee productivity levels on a regular basis to identify areas of improvement and routinely coached in those areas of needed improvement.
- Oversaw the development of a broker-focused team that has flourished once given the autonomy to work exclusively with brokers.
- Fostered a positive and motivating work environment, leading to an increase in team morale. Encouraged representatives to work towards advancing their careers within the CCD.
Outbound Sales
American Collectors Insurance
Cherry Hill, NJ
05.2017 - 12.2020
- Launched ACI's Outbound Sales Team.
- Finished 2020 with $638,000 of Written Premium on 1,539 sales.
- Developed and maintained broker relationships that led to 500+ new business policies and renewed business.
- Collaborated to establish best practices that are still in use today.
Processing Intern, CSR, & Underwriter
American Collectors Insurance
Cherry Hill, NJ
01.2015 - 05.2017
- Identified opportunities to improve underwriting processes or procedures.
Education
Bachelor of Science -
Temple University
Philadelphia05-2014
Skills
- Goal-Oriented
- Performance Management
- Multidisciplinary team leadership
- Processes and procedures
- Risk Management
- Sales Coaching
Certification
- Property and Causality License valid thru 4/30/2026
Timeline
Supervisor
American Collectors
12.2020 - Current
Outbound Sales
American Collectors Insurance
05.2017 - 12.2020
Processing Intern, CSR, & Underwriter
American Collectors Insurance
01.2015 - 05.2017
Bachelor of Science -
Temple University
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