Robert Dietz
Springhill,USA
Summary
Dynamic professional with a proven ability to excel in fast-paced environments, showcasing exceptional organizational and multitasking capabilities. Strong aptitude for technology enhances problem-solving skills and fosters innovative solutions. Eager to leverage expertise and adaptability to tackle new challenges and drive success in any role. Committed to continuous growth and contributing positively to team objectives.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Site Reliability Engineer
Optum
04.2023 - Current
- Executed routine maintenance operations on servers and networking equipment.
- Participated in bridge calls to troubleshoot and mitigate production challenges.
- Conducted root cause analysis of production incidents to identify underlying issues.
- Provided technical support for resolving customer complaints and inquiries.
- Developed standard operating procedures and change controls pertaining to setup, maintenance and operation of equipment.
- Coordinated scheduling of meetings and training sessions aimed at improving employee competencies and conveying project objectives.
- Ensured optimal performance of validation test equipment to support quality assurance processes.
- Configured Splunk to generate alerts, ensuring timely detection of system anomalies.
- Configured and maintained systems to ensure optimal performance and reliability.
- Conducted comprehensive surveillance of diverse server environments, including Windows, Linux, and AIX, to identify and address potential production issues.
- Implemented AWS CloudWatch for continuous system monitoring and configured alerts to proactively address potential issues.
- Test API's with the use of insomnia and postrman
Application Support Engineer
Change Healthcare
08.2012 - 04.2023
- Developed scripts to automate the process of system administration tasks.
- Identified, diagnosed and resolved application related problems in a timely manner.
- Implemented changes as per ITIL change management best practices.
- Use splunk to monitor systems and create alerts to avoid production impact.
- TCP/IP
- Familiar with Windows, AIX, Linux and AWS
- Create tickets using Remedy Force/ServiceNow
- Front-end and back-end support of applications that route eligibility transactions.
- Team lead
- Respond to ticket requests and incidents that arrive in team queue.
Team Lead
Chrysler Corp
Detroit, MI
03.1995 - 04.2009
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Utilized custom in-house database to enter scheduling and quality control data
- Daily entry of employee hours and overtime within spreadsheet
- Analyze and implement process improvement within team
- Successfully managed a team of 20 technicians
- Daily management and tracking for inventory, including parts and tools, for final assembly
Education
Associate in Science (A.S.) - Internetworking Technology
Nashville State
Nashville, TN05-2012
Skills
- Security Protocols
- ITIL Framework
- Application support
- Help Desk Support
- Application testing
- Root cause identification
- Problem Solving
- Application flow processes
- Virtualization Technologies
- System Maintenance
- Computer Diagnostics
- Verbal and written communication
- Process Automation
- Team Collaboration
- Technical Troubleshooting
Certification
- AWS Cloud Practitioner
- AWS Solutions Architect
Additional Information
https://www.linkedin.com/in/robertdietz5150
Timeline
Site Reliability Engineer
Optum
04.2023 - Current
Application Support Engineer
Change Healthcare
08.2012 - 04.2023
Team Lead
Chrysler Corp
03.1995 - 04.2009
Associate in Science (A.S.) - Internetworking Technology
Nashville State