ROBERT DINGELDEY
Westland,MI
Summary
Dynamic operations leader with a proven track record at SIMON INTERPRISES, enhancing efficiency through strategic planning and process improvement. Skilled in resource allocation and employee development, I foster a culture of continuous improvement, driving operational success and customer satisfaction. Committed to quality assurance and effective decision-making in fast-paced environments. Asset management skills.
Overview
25
25
years of professional experience
Work History
Director of Operations
SIMON INTERPRISES
CANTON
03.2017 - Current
- Assisted in developing operational strategies to enhance efficiency and streamline processes.
- Supported cross-departmental communication to facilitate workflow and project alignment.
- Conducted research on industry best practices to inform operational decision-making.
- Participated in training sessions to learn safety protocols and operational procedures.
- Directed operational strategy to enhance process efficiency across multiple regional facilities.
- Implemented performance metrics to track operational effectiveness and ensure compliance with industry standards.
- Developed and executed training programs for staff, fostering a culture of continuous improvement and professional development.
SERVICE MANAGER
SUBURBAN SUBARU
TROY MICHIGAN
04.2015 - 02.2016
- Led service team to enhance customer satisfaction and retention.
- Developed and implemented training programs for new staff, improving operational efficiency.
- Streamlined service processes, reducing response times and increasing productivity.
- Monitored service metrics, identifying trends to inform strategic improvements.
Regional Manager
FIRESTONE
5800 MICHIGAN AVE CANTON MI
08.2000 - 04.2015
- Directed regional operations, optimizing resource allocation and enhancing team performance.
- Implemented strategic initiatives to drive market growth and improve customer satisfaction.
- Mentored and trained management teams, fostering professional development and leadership skills.
- Analyzed regional performance metrics, identifying trends to inform decision-making processes.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Education
High School Diploma -
CANTON HIGH SCHOOL
CANTON MI06-1989
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Process improvement
- Quality assurance
- Workforce planning
- Resource allocation
- Decision-making
- Employee development
- Customer relations
Timeline
Director of Operations
SIMON INTERPRISES
03.2017 - Current
SERVICE MANAGER
SUBURBAN SUBARU
04.2015 - 02.2016
Regional Manager
FIRESTONE
08.2000 - 04.2015
High School Diploma -
CANTON HIGH SCHOOL