Robert Douglas
Las Vegas,NV
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, exemplified during tenure at Stanley Restaurant. Skilled in food safety and sanitation practices, coupled with exceptional customer service abilities.
Leveraged GPS navigation and meticulous route planning at TNT Relocation to ensure timely deliveries, demonstrating a commitment to quality assurance and problem-solving. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Physically fit Truck Driver works great with vans and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work.
Overview
20
20
years of professional experience
Work History
Food Service Handler
Stanley Restaurant
03.2024 - Current
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Monitored food temperature, discarding items not stored correctly.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Followed food safety practices and sanitation guidelines.
- Stocked and rotated food items according to expiration dates.
Delivery Driver
TNT Relocation
08.2020 - 03.2024
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Protected people and equipment from hazardous materials by using correct procedures.
- Filled out load paperwork and DOT-mandated log books.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Delivery Driver
S&m Moving Systems
01.2005 - 08.2020
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
- Operated light trucks to deliver loads as far as 60 miles from home location.
Education
GED -
Valley High School
Sacramento, CA06.1988
Skills
- Cleaning procedures
- Food presentation
- Stock Rotation
- Temperature Monitoring
- Sanitation Practices
- Food Preparation
- ServSafe
- Inventory Control
- Customer Service
- Cargo Handling
- DOT Compliance
- Quality Assurance
- Load Balancing
- Dispatch Communication
- Commercial driving
- Mileage Tracking
- GPS Navigation
- Safe Driving Record
- Delivery Scheduling
- Client Relationship Management
- GPS and route planning
- Route Planning
- Roads and highways knowledge
- Stocking and Inventory
- Problem-Solving
- Time Management
- Route logs
- Advanced planning
- Valid Driver's License
- Familiarity with DOT regulations
- Pre-Trip and Post-Trip Inspections
- Local routes understanding
- Positive Attitude
- Vehicle inspections
- Logistics knowledge
- Loading and unloading
- Attention to Detail
- Punctual and Reliable
- Dependable and reliable
Timeline
Food Service Handler
Stanley Restaurant
03.2024 - Current
Delivery Driver
TNT Relocation
08.2020 - 03.2024
Delivery Driver
S&m Moving Systems
01.2005 - 08.2020
GED -
Valley High School
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