Robert Dowling
Summary
Driven Retail Manager with more than 20 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Innovative Retail Sales Merchandiser with over 10 years of experience building displays, executing promotions and developing seasonal plans. Strategic thinker and proactive problem solver possessing first-rate organizational, communication and recordkeeping abilities. Well-versed in planning, assembling and stocking product displays and negotiating with retail merchants to improve product exposure.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Cooks Buffet
DeLand, FL
02.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
Merchandise Associate - Supervisor
Home Depot
New Smyrna Beach, FL
12.2014 - 02.2022
- Transported and positioned floor displays with pallet jacks.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Placed prices and descriptive signage to enhance displays and promote items.
- Constructed aisle displays and arranged end caps to promote specific products.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across 110 locations.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Communicated and coordinated planogram execution with store management.
- Kept work areas professional, organized and clean at all times.
Assistant Store Manager
Walgreens
Sunrise, FL
10.2012 - 12.2013
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Worked the overnight shift which was 8 days on and 6 days off 10 hours aday
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Check in order to maintain good inventory
-
Store Manager
ABC Fine Wine & Spirits
Greenacres City, FL
05.2000 - 11.2011
- Hired, trained, evaluated performance and enforced disciplinary actions for 20 associates.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Restocked inventory upon shipment arrival and checked merchandise into the system to maintain accurate records.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Education
High School Diploma -
Miramar High School
Miramar, FLSome College (No Degree) - Emergency Medical Technology
Broward College
Davie, FLSkills
- Markdowns expertise
- Pricing standards
- Product placements
- Sales abilities
- Signage updates
- Restocking processes
- Retail experience
- POS
- Staff Scheduling
- Delegating Assignments and Tasks
- Database Interface and Query Software
- Performance Improvement
- Money Handling
- Fire Safety Regulations
- Managing Deliveries
- Supply Ordering and Management
- Equipment Maintenance
- Labor and Overhead Cost Estimation
- Employee Performance Evaluations
- Accounts Payable and Accounts Receivable
- Thorough Knowledge of Product
- P&L Responsibility
- Patron Satisfaction
- Work Assignments
- Payroll Submission
- Customer Service Best Practices
- Payroll Administration
- Exhibit Knowledge
- Inventory Control Processes
- Guest Relations
- Suggestive Selling
- Marketing and Advertising
- Profit and Loss Reporting
- Team Meetings
- Work Planning and Prioritizing
- Liquor Law Compliance
- POS Terminal Operations
Timeline
Restaurant Manager
Cooks Buffet
02.2022 - Current
Merchandise Associate - Supervisor
Home Depot
12.2014 - 02.2022
Assistant Store Manager
Walgreens
10.2012 - 12.2013
Store Manager
ABC Fine Wine & Spirits
05.2000 - 11.2011
High School Diploma -
Miramar High School
Some College (No Degree) - Emergency Medical Technology
Broward College