Robert Duritza
Washington,PA
Summary
Dynamic manager with a proven track record in customer service and team leadership. Expertise in decision-making and mentoring, focused on enhancing operational efficiency and streamlining processes to drive customer satisfaction.
Overview
11
11
years of professional experience
Work History
Manager
Shop N Save
Washington, PA
01.2015 - Current
- Oversaw daily store operations to uphold compliance with company policies and standards.
- Trained and mentored staff, enhancing team performance and service quality.
- Developed and implemented inventory management strategies aimed at minimizing stock discrepancies and ensuring consistent product availability.
- Streamlined checkout processes, resulting in improved customer satisfaction and reduced wait times.
- Supervised daily store operations to ensure compliance with company policies and standards.
Server
Napoli's Restaurant
Washington, PA
11.2021 - 11.2022
- Delivered exceptional customer service in high-volume restaurant environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables simultaneously while maintaining attention to detail.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer complaints efficiently to enhance dining experience.
- Coordinated with team members to streamline service flow during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Management
Suffolk University
Boston, MA06.2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Server
Napoli's Restaurant
11.2021 - 11.2022
Manager
Shop N Save
01.2015 - Current
Bachelor of Science - Management
Suffolk University