Robert Elk
Sallisaw,OK
Summary
Ambitious Food and Beverage Manager Level 2 with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers, internal and externally.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager Level 2
Cherokee Nation Entertainment
04.2017 - Current
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Managed bar and wait staff and directed hiring program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Food and Beverage Supervisor Level 3
Cherokee Nation Entertainment
03.2015 - 04.2017
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Food and Beverage Supervisor Level 2
Cherokee Nation Entertainment
02.2008 - 03.2015
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Directed food preparation and cooking activities to meet health and safety standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Proven ability to learn quickly and adapt to new situations.
- Works well in team setting, providing support and guidance.
- Works effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and in fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Education
High School Diploma -
Sallisaw Central High School
Sallisaw, OK05.2008
Skills
- Backing Procedures
- PR Events
- Monitoring Food Preparation
- Food and Beverage Management
- Staff Scheduling
- Maintain Food Safety
- Delegating Assignments and Tasks
- Liquor Law Compliance
- Counting Money
- Requisitions Management
- Guest Satisfaction
Certification
- Licensed Serv Safe
- Certified Food Handlers
- CNE Tobacco Compliance Training - 3/3/22
- Basics of Credit Card Security- 3/9/22
- Active Shooter Training- 7/9/22
- PCI Inspection Training- 6/13/22
- Alcohol License- ABLE Commission
- More certifications
Timeline
Food and Beverage Manager Level 2
Cherokee Nation Entertainment
04.2017 - Current
Food and Beverage Supervisor Level 3
Cherokee Nation Entertainment
03.2015 - 04.2017
Food and Beverage Supervisor Level 2
Cherokee Nation Entertainment
02.2008 - 03.2015
High School Diploma -
Sallisaw Central High School
Similar Profiles
Samantha TedfordSamantha Tedford
Student Intern at Cherokee Nation EntertainmentStudent Intern at Cherokee Nation Entertainment
Seth HayesSeth Hayes
Surveillance Agent at Cherokee Nation EntertainmentSurveillance Agent at Cherokee Nation Entertainment
Bradley NanceBradley Nance
Lead Carpenter at Cherokee Nation EntertainmentLead Carpenter at Cherokee Nation Entertainment
Erica McNielErica McNiel
Accounting Associate Level II at Cherokee Nation EntertainmentAccounting Associate Level II at Cherokee Nation Entertainment
Lindsay GloverLindsay Glover
3rd Grade Elementary Teacher at Sallisaw Public Schools3rd Grade Elementary Teacher at Sallisaw Public Schools