Robert Elkins
Fidelity Investments
Las Vegas,NV
1
Certification
12
years of professional experience
Safety-focused Commercial Pilot and Certified Flight Instructor - Instrument (CFII) with 239.8 total flight hours. Experienced in single-engine and multi-engine operations, flight planning, instrument procedures, FAA compliance, weather analysis, and aeronautical decision-making. Recognized for professionalism, strong communication skills, leadership experience, and a commitment to safe and efficient flight operations. Seeking opportunities in commercial aviation, cargo operations, flight instruction, ferry flying, or skydiving operations.
Work History
Sr Customer Service Representative
3 Years 3 Months- Resolved complex customer inquiries, enhancing overall customer satisfaction and loyalty.
- Trained and mentored junior representatives, fostering a collaborative team environment.
- Implemented process improvements that streamlined service operations and reduced response times.
- Analyzed customer feedback to identify trends and recommend strategic enhancements.
Client Support Associate
1 Year 9 Months- Provided exceptional client support through effective communication and issue resolution.
- Managed account inquiries, ensuring timely and accurate responses to client needs.
- Collaborated with financial advisors to optimize client onboarding processes and improve retention.
- Developed training materials for new staff, enhancing knowledge of systems and procedures.
Service Delivery Trades Expert
4 Years 5 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Supervisor
2 Years 8 Months- Supervised daily sales operations, ensuring alignment with company policies and procedures.
- Trained and mentored new sales staff, enhancing team performance and customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management.
- Implemented training programs that improved employee product knowledge and customer service skills.
Education
High School Diploma
Certification
- Airplane Single-Engine Land
- Airplane Multi-Engine Land
- Commercial Pilot License
- Certified Flight Instructor - Instrument
- FAA First Class Medical Certificate
Flight Hours
- Total Time: 239.8
- PIC Time: 138.8
- Instrument Time: 47.4
- Multi-Engine Time: 25.0
Flight Training
Commercial Pilot & CFII ATP Flight School
- Completed advanced commercial flight training in single-engine and multi-engine aircraft.
- Conducted extensive cross-country, instrument, and multi-engine training operations.
- Demonstrated proficiency in flight planning, navigation, emergency procedures, and FAA regulations.
- Developed strong cockpit resource management and risk assessment skills.
- Maintained a safety-first mindset throughout all flight operations.
Summary of Qualifications
- Ability to remain calm and composed in stressful situations, maintaining a professional demeanor.
- Committed to ongoing professional development and staying updated with industry advancements.
- Strong work ethic and dedication to providing exceptional service to passengers and the airline.
Timeline
Sr Customer Service Representative
Fidelity Investments
02.2022 - 05.2025Read More
Client Support Associate
Ameriprise Financial
02.2020 - 11.2021Read More
Service Delivery Trades Expert
Ameriprise Financial
09.2015 - 02.2020Read More
Sales Supervisor
Cash Factory USA
01.2013 - 09.2015Read More
Rancho High School
High School Diploma
Read More