Robert Ellis
Ahwahnee,CA
Summary
Dynamic professional with extensive experience at Madera County Dept of Social Services, excelling in eligibility determination and case management. Proven ability to process over 500 cases while ensuring regulatory compliance. Strong interpersonal skills enhance client relationships, facilitating effective communication and support in public assistance programs. Proficient in data entry and software systems.
Overview
12
12
years of professional experience
Work History
Eligibility Worker I
Madera County Dept of Social Services
03.2024 - Current
- Determines the eligibility of applicants and recipients for public assistance programs through interviewing and fact gathering
- Maintains current knowledge of program regulations and procedures necessary for multi-program caseloads
- Carries a caseload of 500+ cases, which include CalWORKs, CalFresh, and Medi-Cal
- Identifies needs and makes appropriate referrals, processes intake and continuing cases, answers telephones, conducts interviews, and assists with client drop-ins
- Processes applications and status reports within the appropriate time frame
- Uses multiple software systems and websites to determine eligibility (CalSAWS, CalHEERs, Work Number, MEDS, and CAIR)
- Explains regulations, rules, policies, and responsibilities to clients
- Determines the level of benefits to which the client is eligible
Guest Recreation Lead
Tenaya Lodge at Yosemite
06.2019 - 06.2021
- Oversaw all operations within the Guest Recreation department and ensured that all guest requests, questions, and needs were met
- Provided information about facilities, entertainment options, and rules and regulations
- Inspected equipment to detect wear and damage, and performed minor repairs, adjustments, and maintenance needs
- Maintained inventories of equipment, stored and retrieved items, and assembled and disassembled equipment as necessary
- Had thorough knowledge of all dates, times, prices, and descriptions of all events and activities offered through Tenaya Lodge including holiday and seasonal events
- Oversaw all Guest Recreation Attendants on shift and ensured all proper rules and procedures were followed
- Led team-building exercise and trained new employees
- Had a clear understanding of all activities offered, including guided nature hikes, Kid’s Adventure Course, rock wall, archery, bike rentals, Kid’s Camp, in-room child sitting, in-room dog sitting, ice rink, and indoor and outdoor pools
Canopy Tour Guide
Tenaya Lodge at Yosemite
06.2018 - 06.2019
- Conducted opening and closing inspections of the Kid’s Adventure Course to ensure the course met all safety standards
- Reviewed all course safety procedures, and rules and regulations with child participants
- Supervised children through the curation of the activity
- Reviewed and explained policies with parents/guardians of child participants
- Ensured liability waivers were understood and signed by parents/guardians
- Trained new employees
- Ensured new employees understood all rules, regulations, and safety standards
Office Assistant
The Antique Home
03.2013 - 12.2017
- Answered phone calls and provided information
- Used computer software programs including Microsoft Word and Microsoft Excel
- Collected data including gross sales, taxes, fees, and net profit information and input them into budget document
- Completed purchase documents
- Used modern office equipment including computers, phones, fax machines, and scanners
- Navigated through multiple computer screens
- Interacted with the public in a professional and friendly manner
- Established and maintained cooperative working relationships with the public and owners
- Gathered information from the public
Education
certificate -
reedley college
12.2015
Skills
- Eligibility determination
- Case management
- Data entry
- Client interviewing
- Regulatory compliance
- Public assistance programs
Timeline
Eligibility Worker I
Madera County Dept of Social Services
03.2024 - Current
Guest Recreation Lead
Tenaya Lodge at Yosemite
06.2019 - 06.2021
Canopy Tour Guide
Tenaya Lodge at Yosemite
06.2018 - 06.2019
Office Assistant
The Antique Home
03.2013 - 12.2017
certificate -
reedley college