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Alejandra Valladares
Evans,CO
Summary
Professional social worker with proven track record in benefits eligibility and client support. Known for strong collaboration skills and achieving impactful results. Adept in assessment, advocacy, and resource coordination. Flexible and reliable, excelling in dynamic environments and team settings.
Overview
21
21
years of professional experience
Work History
Benefits Eligibility Social Worker
Weld County Department of Human Services
315 N 11th Ave Greeley, Co. 80632
09.2004 - 02.2026
- Assessed client eligibility for benefits programs through comprehensive interviews and documentation review.
- Facilitated access to resources by collaborating with community organizations and service providers.
- Developed individualized benefit plans addressing client needs and ensuring compliance with regulations.
- Monitored case progress and maintained accurate records in electronic case management systems.
- Streamlined application processes, improving efficiency in service delivery for clients seeking assistance.
- Advocated for clients' rights, providing guidance on available social services and benefits options.
- Advised and educated pre-Medicare eligible recipients on options, conducted needs analysis and assisted clients in selecting suitable plans.
- Interpreted state and federal legislation concerning retirement and benefits and applied findings to client needs.
- Developed strong rapport with clients by demonstrating empathy, active listening skills, and professionalism throughout all interactions.
- Managed caseloads effectively, prioritizing tasks based on urgency while adhering to strict deadlines for submission requirements.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Resolved discrepancies with client applications to verify eligibility.
- Educated clients on the rights, responsibilities, and requirements associated with various benefit programs, promoting informed decision-making processes.
- Organized case files securely and efficiently, ensuring easy access and maintaining confidentiality standards at all times.
- Maintained comprehensive knowledge of federal, state, and local regulations to ensure compliance and accuracy in determining eligibility.
- Coordinated referrals for additional support services when necessary, expanding client access to valuable resources beyond basic benefits programs.
- Delivered prompt assistance to clients experiencing difficulties with benefit applications or electronic systems through troubleshooting techniques.
- Supported clients with complex cases by collaborating with interdisciplinary teams to develop effective action plans.
- Maintained ethical practices in all aspects of work, adhering to established guidelines for confidentiality, record-keeping, and client interactions.
- Listened to clients attentively, asked probing questions and identified and addressed actual benefits needs.
- Conducted thorough assessments of client needs to accurately determine program eligibility.
- Ensured consistent follow-up with clients regarding their benefit status updates or any changes that may impact their eligibility or services received.
- Improved client satisfaction by promptly addressing inquiries and providing accurate benefit eligibility information.
Education
High School Diploma -
Edcouch-Elsa High School
HWY 107 & Mile 4 W Edcouch, Tx. 78538Skills
- Client advocacy
- Ethical practice
- Documentation proficiency
- Interviewing techniques
- Effective communication skills
- Documentation and paperwork
- Verbal communication
- Microsoft office
- Data entry
- Interviewing
- Appointment scheduling
- Documentation and reporting
- Knowledgeable in [software]
- Application review
- Telephone etiquette
- Benefits administration
- Disability awareness
- Government relations
- Policy interpretation
- Social services
- Resource information
- Medicaid
- Applicant engagement
- Recordkeeping and data input
- Application assessment
- Confidentiality
- Income verification
- Public assistance programs
- Applicant support and service
- Eligibility procedures
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Computer proficiency
- Documentation skills
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Goal setting
- Professionalism
- Resourcefulness
- Application support
- Written communication
- Eligibility determination
- Training skills
- Fraud detection
- Fraud investigation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Benefits Eligibility Social Worker
Weld County Department of Human Services
09.2004 - 02.2026
High School Diploma -
Edcouch-Elsa High School