Robert Esparza
Aurora,CO
Summary
Results-driven professional with expertise in project management, contract negotiation, and marketing strategy. Bilingual, fluent in both, English and Spanish. Proven ability to enhance customer relationship management and team building, ensuring project success and operational efficiency.
Overview
13
13
years of professional experience
Work History
Small Business Owner
Aces Up Building Solutions LLC,
Aurora, Colorado
02.2023 - Current
- Managed daily operations of a building solutions company.
- Developed and implemented targeted marketing strategies that increased client acquisition.
- Oversaw project timelines and ensured timely completion of services.
- Trained and supervised staff on best practices and safety protocols.
- Set pricing structures according to market analytics and emerging trends.
- Ensured compliance with applicable laws and regulations while running the business.
- Analyzed sales data to inform strategic adjustments that enhanced revenue generation.
- Negotiated contracts and agreements to secure advantageous terms.
Project Manager
Monarch Construction & Roofing
Golden, Colorado
02.2021 - 02.2023
- Managed project timelines and schedules for roofing and construction projects, ensuring on-time completion.
- Coordinated subcontractors and suppliers to ensure timely delivery of materials, supporting project schedules.
- Developed project plans outlining scope, objectives, and deliverables for clients.
- Reviewed contracts and agreements to align project requirements with client expectations.
- Managed multiple projects with competing deadlines simultaneously.
- Maintained comprehensive records of project documents, including specifications, change orders, and invoices for efficient tracking.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Prepared cost estimates for projects of varying sizes.
- Drove continuous improvement of project delivery process by providing strong leadership.
Operations Manager
Rollins, Inc
Denver, Colorado
08.2018 - 11.2020
- Managed daily operations to enhance service delivery and elevate customer satisfaction.
- Oversaw inventory management and logistics to maintain optimal stock levels.
- Trained and mentored staff on operational procedures and safety protocols.
- Supervised employee workflow to maximize productivity and uphold quality standards.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Sales & Operations Manager
HomeTeam Pest Defense
Houston, Texas
05.2013 - 08.2018
- Managed sales forecasting and reporting processes to enhance accuracy and support decision-making.
- Managed daily operations of the sales team including hiring, training, and performance evaluations.
- Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
- Developed pricing models that aligned profitability with market competitiveness to drive sales.
- Oversaw the implementation of CRM systems to optimize customer interactions.
- Collaborated with marketing to align sales strategies and promotional campaigns.
- Coordinated cross-departmental communication to improve operational workflows and enhance team collaboration.
Education
BBA - Business Administration And Management
University Of Houston Downtown
Houston, TX05-2008
Skills
- Project management
- Budgeting
- Contract negotiation
- Marketing strategy
- Quality assurance
- Customer relationship management
- Team building
- Employee training
Timeline
Small Business Owner
Aces Up Building Solutions LLC,
02.2023 - Current
Project Manager
Monarch Construction & Roofing
02.2021 - 02.2023
Operations Manager
Rollins, Inc
08.2018 - 11.2020
Sales & Operations Manager
HomeTeam Pest Defense
05.2013 - 08.2018
BBA - Business Administration And Management
University Of Houston Downtown