Robert Evans
Fort Mill,SC
Summary
Innovative software engineer with a proven track record at Microsoft, specializing in mobile application development and full-stack solutions. Successfully led cross-platform feature development, enhancing user experience and driving analytics. Adept at collaborative development planning, I thrive in dynamic environments, delivering impactful results while maintaining a strong focus on privacy and security compliance.
Overview
25
25
years of professional experience
Work History
Founder
Hots&Cots
10.2023 - Current
- Designed, developed, and launched Hots&Cots - a cross-platform app (Swift, Kotlin, React) that empowers service members to review barracks and dining facilities across the U.S. military.
- Built and scaled a trusted system for collecting and visualizing unfiltered feedback to improve quality of life across installations.
- Created leadership dashboards that help commands track issues, identify trends, and verify resolution progress.
- Invited to serve on the Department of War Barracks Task Force, providing data insights and recommendations based on verified service member feedback.
- Established partnerships with installation leadership, Army staff, advocacy groups, and congressional offices to drive systemic improvements in unaccompanied housing and dining.
- Featured in NBC News, Military.com, and Army Public Affairs for advancing transparency and accountability in military living conditions.
Software Engineer
Microsoft
Charlotte, United States
08.2022 - Current
- As a core contributor to Outlook Mobile, I lead the development of crossplatform features and foundational infrastructure spanning iOS, Android, and backend systems. My work bridges user-facing capabilities and developer efficiency-focusing on diagnostics, privacy, observability, and CI/CD modernization.
- Mobile Engineering (iOS & Android): Deliver high-quality, performant features across Swift and Kotlin codebases, with a continued emphasis on privacy, diagnostics, and end-user experience.
- Backend Development: Contribute to backend services in C# and Azure Functions, supporting mobile feature delivery with resilient APIs, telemetry ingestion, and package validation pipelines.
- Tooling & Automation: Develop Python scripts and YAML-based CI/CD pipelines to automate repetitive tasks, detect dead code, enforce privacy guardrails, and manage stale resources-reducing engineering friction and improving reliability.
- Privacy & Security Compliance: Proactively maintain SDKs and enforce secure-by-default development practices aligned with Microsoft's Secure Future Initiative and n-2 platform support.
- Cross-Team Collaboration: Partner with product managers, designers, and platform teams across Microsoft 365 to deliver Copilot-ready experiences and align infrastructure improvements with company-wide initiatives.
- Support Systems: Evolve internal tools like Powerlift and mobile logging frameworks, enabling faster triage, improved crash diagnosis, and scalable enterprise support.
iOS Developer
The Climate App
04.2022 - 11.2022
- Developed features for climate-focused iOS application using Swift code base.
- Collaborated with international teams to enhance app functionality and user experience.
- Contributed to code reviews and testing to ensure high-quality software delivery.
Outlook Mobile/Outlook Mac Engineer Team
Microsoft
Charlotte, North Carolina Area
07.2018 - 08.2022
- Support Outlook Mobile iOS/Android with log analysis and telemetry.
- Triaging bugs for Outlook Mobile iOS/Android and working closely with developers and analyzing codebase to narrow scope of issues.
- Completing code changes & PR's for bug fixes for Outlook Mobile iOS.
- Develop & maintain automations using Microsoft Automate and Power Bi reporting.
Outlook/Exchange Support Escalation Engineer
Microsoft
Charlotte, North Carolina Area
01.2014 - 07.2018
- Support for O365 Outlook Products.
- Technical Advisor to front line engineers & SME for Outlook iOS/Android products.
Sergeant / Petroleum Fuel Specialist
North Carolina Army National Guard
02.2008 - 02.2014
- Served in Operation Iraqi Freedom Iraq Dec 2008 - Dec 2009.
Application Support Analyst
Harris Teeter
01.2013 - 12.2013
- Responsible for Level 3 Application Support for crisis and event of management business critical applications (ACI, Taleo, and WFM). Identifying problems and communicating issues to business.
- Tasked with working with IT Security department for PCI remediation for servers and monitoring security logs.
- Manage application security access and yearly security audits.
- Work orders and incident tracking working with vendors analyzing error logs and creating reports.
- Providing support and experience with Microsoft OS, Active Directory, and Exchange.
- Oversee upgrades of business critical applications to include ACI and WFM.
- Experience using PowerShell, SQL, Batch command, and scripting to obtain needed data.
- Corporate wide Print Manager Plus administrator. Task and implemented cost savings restrictions to company.
Senior IT Campus Support
Apollo Group
02.2012 - 01.2013
- Responsible for all facets of IT at 6 University of Phoenix locations including technology support, short and long-term technology strategies, and interfacing with campus management teams to ensure business needs are met.
- Responsible for maintaining over 800 pieces of assets to include desktops, laptops, printers, and other various IT equipment. To include setup of new technology.
- Small project management for desktop refresh cycle, coordinating computer reimaging for updated images deployments.
- Responsible for crisis and event management planned and unplanned.
- Knowledgebase Level II editor for Client Services.
- Provide support in person or remotely for MS Office, Outlook, MS Windows 7, computer imaging, McAfee, network setup. To include hardware and software troubleshooting.
IT Support
National MultiTech
06.2007 - 02.2012
- Maintain and support AutoCAD projects pertaining to Architectural, Civil, Facilities, Data Center Raised Floor & other fields. Assist with office IT needs.
- New software/hardware installs and updates.
Personal Administration
United States Army Reserve
04.2001 - 02.2008
A/V Installer/Engineer Assistant
Energia Inc
01.2006 - 04.2007
WW/Gas Drafting/GIS Technician
Fort Pierce Utilities Authority
01.2006 - 04.2007
- Maintain all geographic data pertaining to water, waste water, and gas utilities.
- Design and draft water and wastewater pipeline plans.
- Execute data analysis, and assist in modeling.
- Assist in master planning of utilities.
Education
B.S - Computer Information Management Systems program
Liberty University
Skills
- Full-Stack Development
- Mobile Application Development
- Web Development
- Mobile engineering
- Code reviews
- Analytics
- Collaborative development planning
Awards
- Marvelous Merit
- Quarter 3 Employee of the Quarter
- Army Commendation Medal
- Times Person of the Year
Personal Information
Title: Microsoft Outlook Mobile Engineer
Timeline
Founder
Hots&Cots
10.2023 - Current
Software Engineer
Microsoft
08.2022 - Current
iOS Developer
The Climate App
04.2022 - 11.2022
Outlook Mobile/Outlook Mac Engineer Team
Microsoft
07.2018 - 08.2022
Outlook/Exchange Support Escalation Engineer
Microsoft
01.2014 - 07.2018
Application Support Analyst
Harris Teeter
01.2013 - 12.2013
Senior IT Campus Support
Apollo Group
02.2012 - 01.2013
Sergeant / Petroleum Fuel Specialist
North Carolina Army National Guard
02.2008 - 02.2014
IT Support
National MultiTech
06.2007 - 02.2012
A/V Installer/Engineer Assistant
Energia Inc
01.2006 - 04.2007
WW/Gas Drafting/GIS Technician
Fort Pierce Utilities Authority
01.2006 - 04.2007
Personal Administration
United States Army Reserve
04.2001 - 02.2008
B.S - Computer Information Management Systems program
Liberty University