Robert Falcones
Long Island City
Summary
US Air Force Veteran completed CompTIA Security+, Certified Ethical Hacker (CEH), and CompTIA CYSA+ training program and gained solid academic exposure.
Experienced with diagnosing and repairing variety of equipment. Utilizes technical skills to ensure timely and efficient repairs. Knowledge of troubleshooting methods and preventive maintenance.
Professional technician with strong track record of maintaining and repairing diverse equipment. Known for reliability and adaptability, contributing to team success and meeting dynamic workplace needs. Expertise in diagnostics, problem-solving, and ensuring operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Repair Technician
STERIS
10.2023 - Current
- Diagnosed and repaired complex medical equipment to ensure optimal functionality.
- Collaborated with cross-functional teams to enhance maintenance processes and reduce downtime.
- Conducted routine inspections and preventative maintenance on sterilization systems for reliability.
- Managed inventory of parts and supplies, ensuring availability for timely repairs and maintenance activities.
- Implemented process improvements that enhanced efficiency in service delivery and customer satisfaction.
Field Service Engineer
CEM
03.2022 - 02.2023
- Travelled to various customer locations to perform support for Analytical and Digestive microwaves in different industries to repair electronic components and maintain service and relationships with customers.
- Updated software when warranted.
- Completed Maintenance checklist required for every visit.
- Completed work orders for compliance when audits performed for industry inspections.
Field Representative, Hardware/Software Specialist
Nielsen Corporation, Insight Global
02.2017 - 12.2021
- Leveraged technical aptitude and outstanding people skills to establish and maintain key relationships with Nielsen Families and Households, educating Panel Members on the proper use of equipment.
- Coordinated installation, maintenance, and troubleshooting of proprietary hardware and software in sample homes to effectively capture three-screen audience measurements comprised of mobile, online, and television viewing.
- Provided tech support to Field Representatives over proprietary hardware and software in a call center setting.
- Drive ratings for TV and radio industries for the large media company.
- Increased institutional effectiveness, ensuring proper collection and transmission of pertinent data.
- Consistently achieve desired outcomes and exceed organizational expectations.
Collector/Installation Technician
Hercules Corporation
09.2013 - 01.2017
- Commute to various routes for collection of deposits and transport goods in safe vehicles. Install ventilation systems for commercial and residential appliances.
- Maintained an accurate log of financial collections and deposited money to safe box destinations.
- Reported damaged commercial appliances to the company for scheduled service maintenance.
Courier
Federal Express Home Delivery
06.2012 - 02.2013
- Delivered and retrieved packages while simultaneously providing exceptional service to customers in residential and local business addresses.
- Tracked, delivered, and undelivered packages or pickups utilizing company handheld scanners.
- Delivered packages to addresses in a timely fashion to increase customer satisfaction.
- Interpreted computer-generated daily manifests for information on addresses and the number of packages to be delivered to specific locations.
Education
Associate of Applied Science - Computer Graphics and Animation
Vaughn College of Aeronautics and Technology
New York, NYCertificate - Certified Systems Engineer
Computer Career Center
Garden City, NYCertificate - Security plus
Certificate - Certified Ethical Hacker
Skills
- IT Helpdesk Support Network/Firewall Security System Administration Troubleshooting, Installation, and Configuration Risk Evaluation Technical Support Security Policies & Management
- Customer service
- Equipment Repair
- Equipment inspection
- Inventory management
- System testing
- Software installation
- Diagnostic testing
- Technical diagnosis
Certification
- Help Desk Pathway Program
- CompTIA Security+; Certified Ethical Hacker (CEH); CompTIA CYSA+.
PAST EXPERIENCE
- Rapid Real Estate, Hillel Realty Group, Maspeth, NY | Real Estate Agent | May 2011 – May 2012
- Air Force Reserves, McGuire AFB, NJ | Medical Laboratory Trainee | Nov 2009 – Apr 2011
- United States Navy, | Radioman | Sept 1990-1995
- NY Council of Carpenters Local Union, Maspeth, NY | Millwright Apprentice | Mar 2008 – Aug 2008
- Queensborough Public Library, Jamaica, NY | Security Technician | May 2007 – Feb 2008
Languages
Spanish
Professional Working
Timeline
Repair Technician
STERIS
10.2023 - Current
Field Service Engineer
CEM
03.2022 - 02.2023
Field Representative, Hardware/Software Specialist
Nielsen Corporation, Insight Global
02.2017 - 12.2021
Collector/Installation Technician
Hercules Corporation
09.2013 - 01.2017
Courier
Federal Express Home Delivery
06.2012 - 02.2013
Certificate - Certified Systems Engineer
Computer Career Center
Certificate - Security plus
Certificate - Certified Ethical Hacker
Associate of Applied Science - Computer Graphics and Animation
Vaughn College of Aeronautics and Technology
Similar Profiles
Samuel L Lewis JrSamuel L Lewis Jr
Sterile Processing Technician at STERISSterile Processing Technician at STERIS
SUNYAH JOHNSONSUNYAH JOHNSON
Customer Repair Support Specialist at STERISCustomer Repair Support Specialist at STERIS
Leslie McCalisterLeslie McCalister
Machine Technician/Assistant Coordinator at SterisMachine Technician/Assistant Coordinator at Steris
Amr AmeerAmr Ameer
Guest Service Agent at Marriott InternationalGuest Service Agent at Marriott International
Vince HongVince Hong
Executive Sous Chef at TKRG - Per SeExecutive Sous Chef at TKRG - Per Se