Summary
Work History
Education
Skills
Timeline
77

Robert Farrell

Middlesex,Vermont

Summary

Experienced Operations Director proficient in managing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets.

Diplomatic in resolving disputes and coordinating diverse teams.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Director Of Operations

Collaborative Solutions Corporation
09.2022 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.

Program Manager

Collaborative Solutions Corporation
02.2020 - 09.2022
  • Responsible for day to day operations of Community Wrap Intensive Recovery Residence
  • Clinical: Guide philosophy of recovery, support and coordinate clinical recovery teams
  • Leadership Role in recruitment role of staff, training and supervision and support
  • Collaborate with senior management, develop policies, procedures and service delivery system
  • Develop and maintain scheduling
  • Maintain good working relationships with community partners
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Built teams to address project goals and objectives for multiple projects.

Executive Director

Good Samaritan Haven
07.2019 - 02.2020
  • Responsible for leading in manner that supports and guides organization’s mission as defined by Board of Directors
  • Responsible for communicating effectively with Board and providing, in timely and accurate manner, all information necessary for Board to function properly and to make informed decisions
  • Financial Performance and Viability: Responsible for fundraising and developing other revenues necessary to support Good Samaritan Haven's mission
  • Built relationships with donors, government officials and other organizations to secure funding and support for organization.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Organization Mission and Strategy: Worked with board and staff to ensure that the mission is fulfilled through programs, strategic planning and community outreach
  • Organization Operations: Oversees and implements appropriate resources to ensure that the operations of the organization are appropriate
  • Responsible for the hiring and retention of competent, qualified staff.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Represented organization to local public by giving presentations and speeches and participating in community events.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Advocated for organization and company mission to raise awareness and support.
  • Conducted top-tier media interviews, highlighting key messages of major developments and enhancing company reputation.
  • Represented organization at industry conferences and events.
  • Cultivated company-wide culture of innovation and collaboration.

Program Manager

Good Samaritan Haven
09.2018 - 07.2019
  • Responsible for overall managing and administering social services of organization
  • Data analysis and outcomes
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Devised creative solutions to critical customer and user needs.
  • Management and human resources
  • Operations
  • Day to day management
  • Identified program obstacles and communicated possible impacts to team.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.

SIPS Program Manager

WCMH
06.2017 - 09.2018
  • Responsible for overall functioning of program and ensured scope of work consistently produced highest caliber of services with measurable outcomes
  • Built teams to address project goals and objectives for multiple projects.
  • Oversee all hiring and training of staff
  • Significant focus on creating relationships and partnerships with community providers
  • Demonstrated familiarity with history and philosophical background associated with peer to peer advocacy and service delivery in Vermont
  • Created and provide Reentry Groups at Northern State Correctional Facility
  • Coordinate monthly community based reentry team meetings with participants and reentry team partners to access and support optimizing participant’s successful reintegration.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.

Quality and Provider Relations Program Director

State of Vermont
04.2015 - 05.2016
  • Created process for critical incidents
  • Worked on state level to maintain quality of services through process and policy analysis
  • Oversaw grants and contracts
  • Quality unit oversaw (RBA) Results Based Accountability scorecard
  • Hired and trained Quality Division staff
  • Developed community partnerships and worked closely with broad spectrum of internal stakeholders
  • Insured and maintained quality oversight of Adult Services division programs
  • Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.

Director of Community Linkage

Correct Care Solutions
02.2010 - 12.2015
  • Developed and implemented successful state wide re-entry program model for inmates with significant medical and mental health challenges leaving correctional facilities in state of Vermont
  • Established and developed successful working relationships with community providers to establish Entry Plans – Comprehensive Collaboration on state level addressing policies
  • Worked throughout state to ensure transitional plans were utilized and supported
  • Partnered with AHS, P&P, Mental Health Agencies, COSA
  • Worked throughout state with Local LIT teams | Page
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Assessed community needs and identified resources for social and community service programs.
  • Collaborated with community members to develop and implement service initiatives.
  • Coordinated with community stakeholders for successful implementation of social and community service initiatives.

Education

Master of Arts - Organization And Development

Antioch New England Graduate School

Bachelor of Arts - Community Development

Woodbury College
Montpelier, VT

Skills

  • Analytical thinker and complex problem-solving
  • Team player
  • Compassionate with exceptional people skills
  • Outstanding Presenter and Facilitator
  • Exceptional leadership skills and team development experience
  • Effective in developing optimal solutions among public, nonprofit and private sectors
  • Manage Contracts
  • Leadership Training and staff training/development
  • Coaching and mentoring
  • Relationship building
  • Flexible and Adaptable

Timeline

Director Of Operations

Collaborative Solutions Corporation
09.2022 - Current

Program Manager

Collaborative Solutions Corporation
02.2020 - 09.2022

Executive Director

Good Samaritan Haven
07.2019 - 02.2020

Program Manager

Good Samaritan Haven
09.2018 - 07.2019

SIPS Program Manager

WCMH
06.2017 - 09.2018

Quality and Provider Relations Program Director

State of Vermont
04.2015 - 05.2016

Director of Community Linkage

Correct Care Solutions
02.2010 - 12.2015

Master of Arts - Organization And Development

Antioch New England Graduate School

Bachelor of Arts - Community Development

Woodbury College

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Robert Farrell