Robert Faubion
Jacksonville ,FL
Summary
Results-driven professional skilled in event planning, training, and mentoring. Excellent communication and creative problem-solving abilities enhance guest engagement and safety, ensuring successful event execution and lasting partnerships.
Overview
20
20
years of professional experience
Work History
Tour Development Director/ Venues Coordinator/Tour Guide
The Tasting Tours
Saint Augustine, FL
06.2025 - Current
- Established partnerships with local businesses, expanding community support and sponsorship opportunities.
- Trained and mentored junior staff on best practices in donor relations and engagement strategies.
- Led planning for major events, ensuring alignment with organizational goals and enhancing overall participant experience.
Tour Director/ Regional Guide
Ancient City Tours
Saint Augustine, FL
07.2022 - Current
- Developed itineraries, customizing experiences based on client preferences and feedback to enhance satisfaction.
- Fostered relationships with local vendors and attractions, securing partnerships that improved service offerings.
- Mentored junior tour guides, providing training on best practices in customer service and historical knowledge.
Animal Husbandry Technician/ Local Tour Guide
Country Carriages St Augustine
Saint Augustine, FL
07.2020 - 07.2022
- Managed animal care routines, ensuring the optimal health and well-being of livestock.
- Delivered engaging narratives and historical insights to enhance visitor experiences.
Safety Director/ Training Director
Old Town Trolley Tours of Saint Augustine
Saint Augustine, FL
04.2014 - 01.2020
- Developed and implemented safety training programs for employees to enhance compliance and reduce incidents.
- Conducted regular safety audits and inspections to identify hazards and improve operational practices.
- Led incident investigations, analyzing root causes to prevent future occurrences and improve safety procedures.
- Mentored staff on best practices in safety management, fostering a culture of continuous improvement within the organization.
Sonar Leading Chief Petty Officer
United States Navy, USN
Groton, CT
03.2007 - 01.2014
- Provided expert guidance on technical matters related to specialized equipment operation or repair during critical missions or training events.
- Supported mission planning and execution, contributing to the team's overall success.
- Facilitated successful completion of numerous high-stakes operations through precise planning and execution.
Education
Bachelor of Science - Workforce Education And Development
Southern Illlinois University
Carbondale, IL05-2027
High School Diploma -
Evaston High School
Evanston, WY05-1990
Skills
- Exceptional communicator
- Guest relations
- Training and mentoring
- Crisis and conflict management
- Team building
- Strong leadership
Accomplishments
- 2025 Tour Guide recognized with an 18.9% five-star rating across multiple platforms.
- Chief Petty Officer with five successful submarine missions, providing critical expertise and leadership in operations vital to national security.
- Recipient of the Golden Pickle Hospitality Award, recognized for exceptional guest service and professionalism.
Timeline
Tour Development Director/ Venues Coordinator/Tour Guide
The Tasting Tours
06.2025 - Current
Tour Director/ Regional Guide
Ancient City Tours
07.2022 - Current
Animal Husbandry Technician/ Local Tour Guide
Country Carriages St Augustine
07.2020 - 07.2022
Safety Director/ Training Director
Old Town Trolley Tours of Saint Augustine
04.2014 - 01.2020
Sonar Leading Chief Petty Officer
United States Navy, USN
03.2007 - 01.2014
Bachelor of Science - Workforce Education And Development
Southern Illlinois University
High School Diploma -
Evaston High School