Robert Ferguson

• Led black-box testing for web and mobile applications, ensuring comprehensive coverage and high-quality standards.
• Executed advanced manual testing, identifying and resolving critical application issues to enhance performance.
• Analyzed log files for troubleshooting, driving significant improvements in application stability.
• Collaborated with developers to optimize bug reporting and resolution processes.
• Spearheaded QA automation initiatives using Python, Git, and Selenium to enhance testing efficiency.
• Designed and maintained automated test suites, reducing testing time and increasing accuracy.
• Integrated automated tests into the CI/CD pipeline for seamless continuous testing.
• Managed test cases in TestRail, aligning with evolving project requirements.

• Completed an intensive boot camp in QA Automation Engineering and Full Stack Development, focusing on automated testing and software development.
• Developed expertise in creating and executing automated test scripts using Selenium and Python, enhancing software quality and testing efficiency.
• Gained hands-on experience with API testing tools, ensuring the functionality and performance of web services through thorough testing.
  
• Mastered full-stack development concepts, including front-end and back-end technologies, enabling the creation of robust applications and a comprehensive understanding of the software development lifecycle.
  
• Collaborated on team projects to simulate real-world testing and development scenarios, applying best practices in agile methodologies, version control, and project management.

Mobile Device Technician & QA Specialist
iGoFix Brooklyn - iPhone & Laptop Repair | Jan 2015 – Nov 2022

• Provided comprehensive technical support and repair services for iPhone, iPad, Android devices, and MacBooks, diagnosing and resolving complex hardware and software issues.
• Expertly handled device repairs, including screen replacements, battery swaps, water damage recovery, and data recovery, consistently achieving a 95% customer satisfaction rate.
• Troubleshot and resolved software issues such as iOS and Android OS installations, app performance problems, and network connectivity issues, ensuring devices operated smoothly.
• Developed and executed manual test cases to verify device functionality post-repair, validating both software updates and hardware fixes across a wide range of devices.
• Maintained detailed records of all repairs and managed parts inventory, streamlining the repair process and reducing downtime by 20%.
• Conducted post-repair testing for mobile devices, ensuring compatibility and performance across iOS and Android platforms.

• Provide day to day support and troubleshooting for computer related systems,
• Respond to tickets escalated from the helpdesk and provide end user support around hardware, software, and connectivity.
• Provide root cause analysis on repeat incidents to provide permanent fix Service Desk Support
• Serve as the first point of contact for airport staff seeking technical assistance through various channels, including phone, email, and ticketing systems.
• Provide timely and effective troubleshooting for hardware, software, VPN, and network-related issues.
• Log and prioritize incidents reported by users, ensuring accurate documentation of issues and resolutions.