Hi, I’m
Robert Fielding
Pleasant Hill,CA
Summary
Driven Service Technician with a proven track record at Copy Station, enhancing printer efficiency and customer satisfaction through expert troubleshooting and preventive maintenance. Skilled in equipment troubleshooting and customer relationship management, I achieved significant client base growth by delivering high-quality solutions and service. Demonstrated ability to exceed project deadlines with attention to detail and mechanical aptitude.
Overview
25
years of professional experience
Work History
Copy StationPleasanton, CA
Service Technician
01.2017 - Current
Job overview
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
- Streamlined inventory management by maintaining accurate records of parts used in repairs and replacements.
- Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment.
- Expanded company''s client base by providing exceptional customer service, leading to increased referrals and repeat business.
- Increased reliability of printers through meticulous inspections, cleaning, and calibration processes.
- Ensured smooth workflow among team members by coordinating job assignments according to skill level, availability, and task urgency.
- Optimized print quality by adjusting color profiles, calibrating devices, and conducting thorough tests before finalizing projects.
- Leveraged strong communication skills to clearly convey complex information regarding printer functionality, setup, and features to non-technical clients or colleagues.
- Assisted customers in selecting appropriate printing solutions based on their specific needs and requirements.
- Managed multiple print projects simultaneously, ensuring timely delivery and client satisfaction.
- Achieved a high level of accuracy in final printed products through meticulous proofreading prior to production runs.
- Served as a knowledgeable resource for colleagues seeking advice on various aspects of the printing process.
- Assisted clients in selecting optimal paper stock, ink types, and finishes for their specific needs.
- Consistently met deadlines under pressure by prioritizing tasks effectively and working efficiently.
- Enhanced print production efficiency by streamlining workflows and implementing process improvements.
- Developed customized solutions for clients, addressing unique print requirements and specifications.
- Collaborated with graphic designers to ensure accurate color reproduction and alignment of printed materials.
- Reduced waste and optimized resource usage by monitoring inventory levels and ordering supplies as needed.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Set up and operated printing press machines.
- Promptly removed completed loads from press.
- Proofed all job orders, securing client approval prior to production.
- Prepared and operated offset printing press for maximum efficiency and production.
- Operated press to achieve highest print quality and productivity with minimal scrap.
Independent Business EquipmentPleasant Hill, CA
Owner, Operator Digital Sales & Service Equipment
01.2014 - 01.2017
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Prepared sales presentations for clients showing success and credibility of products.
Education
Heald Business CollegeMartinez, CA
Associate of Applied Science from Technology
06.1994
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Work with Minimal Supervision
- Punctual and Reliable
- Mechanical abilities
- Problem and Issue Resolution
- Hand tool knowledge
- Documentation And Reporting
- Equipment Troubleshooting
- Diagnostic Testing
- Professional and Courteous
- Mechanical Aptitude
- System Installation
- Analytical Thinking
- Customer Relationship Management
- Work Documentation
- Print equipment expertise
- Adaptability to Change
Timeline
Service Technician
Copy Station
01.2017 - Current
Owner, Operator Digital Sales & Service Equipment
Independent Business Equipment
01.2014 - 01.2017
Heald Business College
Associate of Applied Science from Technology