Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Robert Fielding

Pleasant Hill,CA

Summary

Driven Service Technician with a proven track record at Copy Station, enhancing printer efficiency and customer satisfaction through expert troubleshooting and preventive maintenance. Skilled in equipment troubleshooting and customer relationship management, I achieved significant client base growth by delivering high-quality solutions and service. Demonstrated ability to exceed project deadlines with attention to detail and mechanical aptitude.

Overview

25
years of professional experience

Work History

Copy Station

Service Technician
01.2017 - Current

Job overview

  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
  • Streamlined inventory management by maintaining accurate records of parts used in repairs and replacements.
  • Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment.
  • Expanded company''s client base by providing exceptional customer service, leading to increased referrals and repeat business.
  • Increased reliability of printers through meticulous inspections, cleaning, and calibration processes.
  • Ensured smooth workflow among team members by coordinating job assignments according to skill level, availability, and task urgency.
  • Optimized print quality by adjusting color profiles, calibrating devices, and conducting thorough tests before finalizing projects.
  • Leveraged strong communication skills to clearly convey complex information regarding printer functionality, setup, and features to non-technical clients or colleagues.
  • Assisted customers in selecting appropriate printing solutions based on their specific needs and requirements.
  • Managed multiple print projects simultaneously, ensuring timely delivery and client satisfaction.
  • Achieved a high level of accuracy in final printed products through meticulous proofreading prior to production runs.
  • Served as a knowledgeable resource for colleagues seeking advice on various aspects of the printing process.
  • Assisted clients in selecting optimal paper stock, ink types, and finishes for their specific needs.
  • Consistently met deadlines under pressure by prioritizing tasks effectively and working efficiently.
  • Enhanced print production efficiency by streamlining workflows and implementing process improvements.
  • Developed customized solutions for clients, addressing unique print requirements and specifications.
  • Collaborated with graphic designers to ensure accurate color reproduction and alignment of printed materials.
  • Reduced waste and optimized resource usage by monitoring inventory levels and ordering supplies as needed.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Set up and operated printing press machines.
  • Promptly removed completed loads from press.
  • Proofed all job orders, securing client approval prior to production.
  • Prepared and operated offset printing press for maximum efficiency and production.
  • Operated press to achieve highest print quality and productivity with minimal scrap.

Independent Business Equipment

Owner, Operator Digital Sales & Service Equipment
01.2014 - 01.2017

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
  • Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Prepared sales presentations for clients showing success and credibility of products.

Education

Heald Business College
Martinez, CA

Associate of Applied Science from Technology
06.1994

Skills

  • Installation and Repair
  • Attention to Detail
  • Preventive Maintenance
  • Troubleshooting ability
  • Work with Minimal Supervision
  • Punctual and Reliable
  • Mechanical abilities
  • Problem and Issue Resolution
  • Hand tool knowledge
  • Documentation And Reporting
  • Equipment Troubleshooting
  • Diagnostic Testing
  • Professional and Courteous
  • Mechanical Aptitude
  • System Installation
  • Analytical Thinking
  • Customer Relationship Management
  • Work Documentation
  • Print equipment expertise
  • Adaptability to Change

Timeline

Service Technician

Copy Station
01.2017 - Current

Owner, Operator Digital Sales & Service Equipment

Independent Business Equipment
01.2014 - 01.2017

Heald Business College

Associate of Applied Science from Technology

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Robert Fielding