Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Robert Fitzsimmons

Denville,NJ

Summary

Distinguished professional with years of dedicated service as a New York City firefighter, and current experience in funeral service sales and administration. Proven ability to build trust, manage sensitive situations, and thrive in high-pressure environments, now seeking to leverage these strengths in a corporate sales role. Recognized for leadership, integrity, and the ability to connect with people at all levels.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Client Service Coordinator

Norman Dean Home for Services
Denville, New Jersey
09.2022 - Current
  • Serve as a trusted liaison for families, demonstrating empathy and professionalism.
  • Deliver high-level administrative support, managing client communications, scheduling, sales, and documentation with precision and confidentiality.
  • Coordinate logistics and sell services, ensuring seamless execution and client satisfaction.
  • Maintain accurate records, and oversee multi-line phone and appointment systems.

Field Technician Assistant

Forwits HVAC Contractor
Brooklyn, New York
10.2015 - 03.2020
  • Assisted in the installation of commercial refrigeration units across multiple Dollar Tree locations nationwide.
  • Coordinated with contractors and store managers to ensure timely project completion and compliance with specifications.
  • Gained hands-on technical experience with commercial systems and experience working in multi-site, client-facing environments.

Firefighter

Fire Department of New York (FDNY)
New York, New York
12.2003 - 09.2019
  • Protected life and property through emergency response, crisis management, and safety enforcement.
  • Built strong relationships with diverse communities while upholding the highest standards of service and integrity.
  • Collaborated with cross-functional teams to resolve complex, time-sensitive challenges under pressure.
  • Trained, mentored, and supported team members in operational readiness and professional development.
  • Earned recognition for reliability, leadership, and commitment to excellence.

Education

Civil Servant -

FDNY Fire Academy
Randalls Island, NY
03-2004

Associate of Arts - Liberal Arts And Sciences

County College of Morris
Randolph Township, NJ
12-2001

Some College (No Degree) - Psychology

Montclair State University
Montclair, NJ

Skills

  • Relationship building and customer service
  • Sales prospecting and client engagement
  • Crisis management
  • Leadership and team collaboration
  • Time management and organization
  • Communication and active listening

Certification

The American Academy of Personal Training

New York, NY

Certified Personal Trainer

Certified by the American Heart Association in Cardiopulmonary Resuscitation and Automated External Defibrillator

Affiliations

Denville Demons Youth Basketball

Head Coach

Renegades Youth Lacrosse

Assistant Coach

References

References available upon request.

Timeline

Client Service Coordinator

Norman Dean Home for Services
09.2022 - Current

Field Technician Assistant

Forwits HVAC Contractor
10.2015 - 03.2020

Firefighter

Fire Department of New York (FDNY)
12.2003 - 09.2019

Civil Servant -

FDNY Fire Academy

Associate of Arts - Liberal Arts And Sciences

County College of Morris

Some College (No Degree) - Psychology

Montclair State University

Similar Profiles

CREATE PROFILE