Robert Flath
Renton,WA
Summary
Motivated individual with experience in customer service and sales. Qualified Master Barber, skilled using clippers, scissors and straight razors safely and accurately. Upbeat and friendly professional with loyal customer base. Strong leadership, planning and problem-solving abilities. . Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
36
36
years of professional experience
Work History
Hair Stylist/Barber
Sports Clips
10.2023 - Current
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed business customer service, responding to requests and concerns promptly.
- Styled hair according to customer preferences.
Master Barber /Team Leader
Weldon Barber
09.2018 - 05.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised 8 team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response. Increasing yearly client count over 25%
Hairstylist /Owner
Robert Flath Hair Design
04.2013 - 05.2023
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices
- Developed loyal following of over 200 clients by providing high-quality services
- Educated customers on products to maximize benefits
Bartender /Manager
JW Music Factory
10.2008 - 08.2010
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served 50-125 customers during special events, nights, and weekends
Food Service Manager
U.S. Coast Guard
10.1987 - 03.2004
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Managed and prepared over 300 meals daily.
Education
Cosmetology - Cosmetology
GarryManuel Aveda Institute
Seattle, Wa03.2013
High School Diploma -
Haslett High School
Haslett, MI06.1983
Skills
- Outstanding Customer Service
- Personal Service
- Customer Relationships
- Shears Expertise
- Cosmetology license # 98122
- Computer Skills
- Opportunity Identification
- Prospecting and Cultivating
- Superior Organizational Skills
- Territory Networking
- Goal setting
- Product knowledge
- Remote Office Availability
Timeline
Hair Stylist/Barber
Sports Clips
10.2023 - Current
Master Barber /Team Leader
Weldon Barber
09.2018 - 05.2023
Hairstylist /Owner
Robert Flath Hair Design
04.2013 - 05.2023
Bartender /Manager
JW Music Factory
10.2008 - 08.2010
Food Service Manager
U.S. Coast Guard
10.1987 - 03.2004
Cosmetology - Cosmetology
GarryManuel Aveda Institute
High School Diploma -
Haslett High School
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