Robert Force
Millington,TN
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
Work History
Team Leader - Memphis HUB
Fed Ex Express
08.2023 - Current
- Lead and manage a team of material handlers to ensure timely, efficient, and accurate loading of aircraft containers, meeting strict deadlines for global shipments.
- Demonstrate hands-on leadership by stepping in to assist team members as needed, ensuring optimal performance and maintaining high levels of motivation and productivity.
- Monitor and manage team well-being by ensuring that all workers take scheduled breaks, maintaining morale and ensuring compliance with workplace policies.
- Collaborate with management and ramp agents to provide strategic input, leveraging expertise to optimize operations and improve decision-making for on-time deliveries.
- Enforce strict adherence to operational timelines, ensuring no delays in the loading and dispatching of freight, contributing to FedEx's commitment to on-time delivery.
- These points focus on your leadership, teamwork, decision-making, and operational efficiency while reflecting your dedication to ensuring timely deliveries and a smooth workflow.
Material Handler - Memphis HUB
Federal Express
09.2022 - 08.2023
- Safely and efficiently loaded sorted freight into baggage carts, adhering to all safety protocols, minimizing accidents, and preventing freight damage.
- Operated airport tug to transport freight to designated areas of the hub, consistently meeting all time-sensitive delivery targets and contributing to the smooth flow of operations.
- Demonstrated reliability by taking on additional responsibilities and managing increased workloads due to staffing shortages, maintaining performance metrics, and ensuring tasks were completed on time.
- Led by example and proactively took on a leadership role, coordinating team efforts and motivating fellow material handlers to improve overall productivity and teamwork, resulting in leadership designating me as "Tug Captain."
Handler - Memphis HUB
FedEx Express
02.2022 - 09.2022
- Unloaded and processed over 100 aircraft containers daily in the high-pressure Input Department, ensuring efficient and accurate cargo handling.
- Took on additional responsibilities to motivate and support colleagues during understaffed shifts, fostering a positive work environment and boosting team morale to meet operational targets.
- Consistently worked 12-hour shifts to meet the demands of one of the most challenging areas of the hub, maintaining productivity and high performance under pressure.
- Adapted to the challenges of the COVID-19 pandemic, effectively managing increased workload and maintaining safety protocols while ensuring timely unloading of cargo.
Crew Chief - Carpet Technician
Stanley Steamer
06.2019 - 02.2022
- Conducted thorough inventory checks on the van before each job, ensuring all necessary cleaning supplies and equipment were stocked and ready for use.
- Delivered exceptional customer service by assessing client needs and utilizing sales expertise to recommend and sell appropriate products, maintaining integrity and prioritizing customer satisfaction even in a commission-based environment.
- Led and managed a team of assistants, overseeing the proper setup of equipment and furniture rearrangement to ensure efficient workflow and quality service. Frequently assisted with setup beyond my role to foster team cooperation and positive morale.
- Consistently maintained a high standard of professionalism and teamwork, creating a positive work environment and ensuring all crew members were well-prepared and motivated for each job.
Education
Bachelor of Science - Finance
Western Governors University
Salt Lake City08-2024
Skills
- Proactive Leadership
- Employee Development
- Shift Coordination
- Staff Management
- Freight Handling
- Inventory Management
- Operational Efficiency
- Safety and Workplace Compliance
- Workforce Motivation
- Material Handling Equipment
Accomplishments
- Bravo Zulu FedEx Award: Recognized twice for exceptional performance and outstanding contributions.
- Employee of the Month: Honored in my first year at FedEx for exemplary work.
- Purple Promise Medal: Awarded for demonstrating FedEx's core values in my work.
Timeline
Team Leader - Memphis HUB
Fed Ex Express
08.2023 - Current
Material Handler - Memphis HUB
Federal Express
09.2022 - 08.2023
Handler - Memphis HUB
FedEx Express
02.2022 - 09.2022
Crew Chief - Carpet Technician
Stanley Steamer
06.2019 - 02.2022
Bachelor of Science - Finance
Western Governors University
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