Robert Fortin
Customer Service Manager
Hardeeville,SC
Summary
Seasoned, well versed professional, bringing in-depth retail and consumer oriented experience in diverse environments. First-rate planner, manager and communicator highly trained in customer service, purchasing and supply chain management. Proficient in managing purchasing needs in high-volume retail operations. Skilled research and forecasting abilities with strengths in communication and consumer relationship management.
Overview
46
46
years of professional experience
Work History
Senior Merchandise Buyer
The Market At Fortin Ironworks
06.2000 - Current
- Enhanced sales performance by analyzing market trends and consumer preferences to select optimal merchandise assortment.
- Improved inventory turnover rates through effective negotiation with vendors for timely delivery and competitive pricing.
- Increased customer satisfaction levels by maintaining a diverse product mix that catered to various demographics and preferences.
- Participated in industry trade shows and conferences to stay informed on emerging trends, identifying new product opportunities for the business.
- Collaborated with sales team to identify and fulfill customer needs.
Vice President of Operations
Fortin Welding & Mfg. Inc. (aka Fortin Ironworks)
06.1984 - 09.2019
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Identified opportunities to improve business process flows and productivity.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Orchestrated positive media coverage and stakeholder relations as public face of company.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Retail General Manager
Summer Classics Home At Fortin Ironworks
04.2012 - 12.2018
- Increased store revenue by implementing effective sales strategies and promotions.
- Enhanced customer satisfaction through excellent service, maintaining a clean and organized store environment.
- Achieved sales targets consistently by motivating staff and setting attainable goals.
- Launched successful marketing campaigns that increased brand awareness in the community.
- Strengthened customer loyalty through personalized experiences and regular engagement initiatives.
- Recognized as a top-performing manager within the region due to excellent results achieved in sales growth.
- Managed inventory levels efficiently, ensuring optimal stock availability for customers.
Realtor
Thomas Fortin & Company
06.1984 - 12.1988
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Fabrication & Warehouse Associate
Fortin Welding & Mfg. Inc, (aka Fortin Ironworks)
06.1978 - 06.1984
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Varsity Football Assistant Coach
Bishop Ready High School
06.1980 - 11.1983
- Enhanced team performance by developing and implementing strategic game plans, ultimately resulting in a State Championship.
- Assisted head coach in player development, resulting in a stronger roster.
- Improved player skills through personalized training sessions tailored to individual needs.
- Fostered positive relationships with athletes, promoting teamwork and good sportsmanship.
Education
Bachelor of Science - Business Management
Franklin University
Columbus, OH05.1984
Pre-Licensing Certificate - Real Estate Salesperson
Hondros College of Business
Westerville, OH05.1984
Associate of Science - Banking & Finance
Columbus Technical Institute
Columbus, OH05.1982
Skills
- Visual Merchandising
- Merchandise Allocation
- Team Leadership
- Brand Management
- Product Knowledge
- Product Promotion
- Customer Relations
- Company Branding
- Tourism Management
Accomplishments
- Transformed a small family owned welding shop into a consumer award winning destination location, know today as Fortin Ironworks.
- The company is now known for showcasing the finest local and national artisans, as well as continuing to serve the country with the finest wrought iron products in the industry.
- Earned multiple national awards from Casual Living Magazine for Best Merchandising & Accessories in an Outdoor Furniture Store.
Timeline
Retail General Manager
Summer Classics Home At Fortin Ironworks
04.2012 - 12.2018
Senior Merchandise Buyer
The Market At Fortin Ironworks
06.2000 - Current
Vice President of Operations
Fortin Welding & Mfg. Inc. (aka Fortin Ironworks)
06.1984 - 09.2019
Realtor
Thomas Fortin & Company
06.1984 - 12.1988
Varsity Football Assistant Coach
Bishop Ready High School
06.1980 - 11.1983
Fabrication & Warehouse Associate
Fortin Welding & Mfg. Inc, (aka Fortin Ironworks)
06.1978 - 06.1984
Bachelor of Science - Business Management
Franklin University
Pre-Licensing Certificate - Real Estate Salesperson
Hondros College of Business
Associate of Science - Banking & Finance
Columbus Technical Institute
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