Robert Foster
Saint Albans,NY
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
7
7
years of professional experience
Work History
Specialist
Apple
07.2022 - Current
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Achieved customer satisfaction score of 100 with over 35 responses highlighting excellent customer service
- Leveraged weekly metric tracker to enhance performance and improved on apple care attached services by 25%
Shift Supervisor
Starbucks
08.2017 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Conducted performance reviews and provided staff with feedback and guidance.
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
Barista
Starbucks
08.2016 - 08.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
Education
Electrical License - Electrical Installation
Berk Trade And Business School
Long Island City, NY02.2022
Associates Degree - Liberal Arts And Sciences
Queensborough Community College of The City University of New York
Oakland Gardens, NY06.2016
Skills
- Customer Relations
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
Timeline
Specialist
Apple
07.2022 - Current
Shift Supervisor
Starbucks
08.2017 - 10.2021
Barista
Starbucks
08.2016 - 08.2017
Electrical License - Electrical Installation
Berk Trade And Business School
Associates Degree - Liberal Arts And Sciences
Queensborough Community College of The City University of New York