Robert Fowler
Ingalls,IN
Summary
Results-driven management professional with several years of experience in operations, organizational development and team building within the pest management industry. Highly adept in planning, coordinating and executing successful production strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
W.B. McCloud/Terminix/Rentokil
Indianapolis, IN
01.2018 - Current
- Required to maintain operations within a budget of $450K per month.
- Hands on involvement in all customer accounts.
- Document all operations to ensure auditing standards are met.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Service Specialist
W.B. McClould
Indianapolis, IN
05.2014 - 01.2018
- Ran a monthly route of $20K or more.
- Trained new incoming technicians, as a certified trainer.
- Achieved daily and monthly sales goals to help increase the value of my route.
- Demonstrated strong attention-to-detail when performing quality assurance tests after completing a job.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Participated in team meetings regularly in order to share ideas or provide updates on progress towards goals.
- Promoted company services, products, and special offers to encourage sales growth.
Education
High School Diploma -
Shadow Mountain High School
Phoenix, AZ05-1996
Skills
- Contract Management
- Customer Retention
- Organizational Management
- Performance monitoring
- Fleet Management
- Staff Management
- Onboarding and Orientation
Accomplishments
- Service Specialist of the Year/2018
- Route Sales Winner/2017
Certification
- Indiana 7A...F255083
- Indiana Nuisance Wildlife Control
- NPMA certified in Food Plants and GreenPro
Timeline
Operations Manager
W.B. McCloud/Terminix/Rentokil
01.2018 - Current
Service Specialist
W.B. McClould
05.2014 - 01.2018
High School Diploma -
Shadow Mountain High School
- Indiana 7A...F255083
- Indiana Nuisance Wildlife Control
- NPMA certified in Food Plants and GreenPro
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