Robert Franco
New York,NY
Summary
Proven leader with a track record of empowering teams at Onassis for peak performance, enhancing guest satisfaction at Red Apple/81 Fleet Place through innovative solutions. Skilled in staff training and task delegation, I excel in streamlining operations and driving continuous improvement. Expertise in team building and exceptional communication underpins my ability to exceed objectives.
Overview
15
15
years of professional experience
Work History
Concierge Assistant Supervisor
Red Apple/ 81 Fleet Place
06.2016 - Current
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Implemented and developed ticketing support and phone systems.
- Conducted competitive research to understand best practices and potential differentiators.
- Participated in regular inventory audits for supplies at the front desk, ensuring accurate records were maintained.
- Maintained a welcoming atmosphere in the lobby area, contributing to positive guest experiences.
Concierge Assistant Supervisor
123 on the Park
08.2014 - 06.2016
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues professionally.
- Ensured smooth shift transitions by conducting thorough handovers between incoming and outgoing team members.
- Collaborated with housekeeping and maintenance teams to ensure guest rooms were prepared to high standards of cleanliness and comfort.
- Streamlined front desk operations for increased efficiency with effective communication and coordination among staff members.
Assistant Manager
Zara
07.2009 - 08.2012
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Implemented and developed ticketing support and phone systems.
- Conducted competitive research to understand best practices and potential differentiators.
- Participated in regular inventory audits for supplies at the front desk, ensuring accurate records were maintained.
- Maintained a welcoming atmosphere in the lobby area, contributing to positive guest experiences.
Assistant Store Manager
RUUM
09.2014 - 03.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Operations Manager
Onassis
08.2012 - 09.2014
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor Of Medical Biology - Pediatric Nursing
Marymount Manhattan College
New York, NY06.2003
Skills
- Team building proficiency
- Staff Training and Development
- Task Delegation
- Exceptional communication
Timeline
Concierge Assistant Supervisor
Red Apple/ 81 Fleet Place
06.2016 - Current
Assistant Store Manager
RUUM
09.2014 - 03.2015
Concierge Assistant Supervisor
123 on the Park
08.2014 - 06.2016
Operations Manager
Onassis
08.2012 - 09.2014
Assistant Manager
Zara
07.2009 - 08.2012
Bachelor Of Medical Biology - Pediatric Nursing
Marymount Manhattan College
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